Entourage DST issue...after the updates

[righteousbabe04]

I have 20 Mac users and on Monday I spent the time to walkaround to
each machine making sure they had the Apple DST update and the
Entourage 11.3.3 update.

There is one person on a G4 PPC laptop running OS 10.4.8 and Entourage
2004 v11.3.3 who is still having issue scheduling appointments. When
she schedules an appointment for 1:00-3:00 it comes up as 2:00-4:00 on
her calendar (unless you open the appointment...then it will show
1-3). All of the meeting attendees who accepted the appointment have
it on their calendar from 2:00-4:00 (it says that even if you open the
appointment).

Has anyone else run into this? Her appointments schedule perfectly if
she does them via OWA on the Exchange server.

Thanks!

 

[righteousbabe04]

I forgot to mention that the system time and timezone are correct, as
well as the timezone in the meeting requests.

 

[Diane Ross]

I have 20 Mac users and on Monday I spent the time to walkaround to
each machine making sure they had the Apple DST update and the
Entourage 11.3.3 update.

There is one person on a G4 PPC laptop running OS 10.4.8 and Entourage
2004 v11.3.3 who is still having issue scheduling appointments. When
she schedules an appointment for 1:00-3:00 it comes up as 2:00-4:00 on
her calendar (unless you open the appointment...then it will show
1-3). All of the meeting attendees who accepted the appointment have
it on their calendar from 2:00-4:00 (it says that even if you open the
appointment).

Has anyone else run into this? Her appointments schedule perfectly if
she does them via OWA on the Exchange server.

Thanks!

Could you send back this info? I see you've provided the first two but
insert your info again and I can pass this on to someone that's researching
the problem.1. They¹re on 11.3.3, right?

2. What version of OS X?

3. What¹s the OS X time zone?

4. What¹s the time zone and dst rule in the problematic event(s) (drag
To desktop and look at the DST and timezone info in the iCal part)

5. What¹s the default time zone in Entourage.

6. Are these events in an Exchange mailbox that is accessed by Outlook
also?

Thanks!!

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[William Smith]

Could you send back this info? I see you've provided the first two but
insert your info again and I can pass this on to someone that's researching
the problem.
1. They¹re on 11.3.3, right?

2. What version of OS X?

3. What¹s the OS X time zone?

4. What¹s the time zone and dst rule in the problematic event(s) (drag
To desktop and look at the DST and timezone info in the iCal part)

5. What¹s the default time zone in Entourage.

6. Are these events in an Exchange mailbox that is accessed by Outlook
also?

While I think this is a bug, please verify that you've also completely
rebooted your Mac to eliminate the possibility that the updates haven't
been applied yet after installing them.

Thanks! bill