entourage/exchange crashing frequently for 2 users

[mridella]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

Two of our execs have been constantly crashing in Entourage (see error below). This is on multiple computers, having also removed and reinstalled/updated Office 2008 several times.

I have narrowed it down to either a problem with their accounts (something corrupt on the server is causing this) or a conflict with a recent Apple update (i.e. a Java or Security update). We have over 100 Macs in our organization and most are running 10.5.7.

For both users the crashes were occuring prior to Office 2008 12.2.x being released - we have since updated and it did not fix the issues.

Servers are Exchange 2007 SP1 Rollup 9.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-08-19 10:14:54 -0700
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.0.090605
Crashed Module Name: JavaScriptCore
Crashed Module Version: unknown
Crashed Module Offset: 0x0000382c
Blame Module Name: JavaScriptCore
Blame Module Version: unknown
Blame Module Offset: 0x0000382c
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

----and----

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-08-19 12:01:48 -0700
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.0.090605
Crashed Module Name: WebCore
Crashed Module Version: unknown
Crashed Module Offset: 0x0000c070
Blame Module Name: WebCore
Blame Module Version: unknown
Blame Module Offset: 0x0000c070
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

 

[Diane Ross]

WebCore is part of WebKit which is the Safari engine available for use in
Mac OS X applications. Entourage uses it to render HTML messages. Microsoft
& Apple are investigating the WebKit-related crashing. More info:

WebCore involved in crashes (The Entourage Help Blog)
<http://blog.entourage.mvps.org/2009/08/webcore_involved_in_crashes.html>

If you have the full logs, can you send them to me off list?

Send an email to dianeross at mvps dot org <--fix before sending