Entourage has stopped receiving & sending email

[Julian]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

Today my Entourage 2008 has stopped receiving & sending emails.
It operates from my GMAIL POP account which is running at only 35% capacity & the webmail runs smoothly.
I keep getting error 16999......does this help anyone?

Also, is their a maximum limit on the number of emails Enotourage 2008 can handle? I keep everything & currently I have over 3,100 emails.

Prior to today's stoppage, about once a week I would get approx 50 duplicate emails in my Inbox which I've been constantly deleting but they keep reappearing the following week. Most annoying & I suspect this is related to the complete stoppage today.

Your earliest advice is much appreciated. Please respond to me directly at (e-mail address removed)

Kind regards,
Julian

 

[Diane Ross]

I keep getting error 16999......does this help anyone?

<http://www.entourage.mvps.org/error/number.html#error16999>

CAUSE This behavior can occur if a damaged message on your e-mail server
prevents access to the rest of your e-mail.

Solution on link.

Also, is their a maximum limit on the number of emails Enotourage 2008 can
handle? I keep everything & currently I have over 3,100 emails.

No. For details see: <http://www.entourage.mvps.org/database/size.html>

http://tinyurl.com/6j2sal

 

[Julian]

Thanks Diane but it seems to have fixed itself somehow.

But I still have problems with duplication of old emails being downloaded multiple times only days apart. Any clues on this problem?

Kind regards,
Julian

 

[Diane Ross]

But I still have problems with duplication of old emails being downloaded
multiple times only days apart. Any clues on this problem?

Duplicate emails are usually server error. Handle them with one of the
remove duplicate scripts:

<http://www.entourage.mvps.org/faq_topic/duplicates.html>

 

[Julian]

Duplicate emails are usually server error. Handle them with one of the
remove duplicate scripts:

Thanks again Diane. I've installed one of these scripts so we'll see if it works when next I receive duplicates in my Inbox.

Kind regards,
Julian

 

[Julian]

Kind regards,
Julian

Hi Diane,

Today saw the next receipt of duplicate emails of emails previously downloaded & mostly long-since deleted. However, when I selcted the range of emails to assess for dupliaction I recieved a negative message saying there were no duplicate messages found. Then it identified an error message & below is a copy of the error log.....please can you advise what to do now?

Regards Julian

ERROR LOG:

2008/08/28 1:45:19 PM: Starting up...
2008/08/28 1:45:19 PM: Processing message 1 of 10...
2008/08/28 1:45:20 PM: Processing message 2 of 10...
2008/08/28 1:45:20 PM: Processing message 3 of 10...
2008/08/28 1:45:20 PM: Processing message 4 of 10...
2008/08/28 1:45:20 PM: Processing message 5 of 10...
2008/08/28 1:45:20 PM: *** Error: (-1728) the message is online and this operation is not yet supported
2008/08/28 1:45:20 PM: Message ID: 23927
2008/08/28 1:45:20 PM: Subject: RE: Engineering Problems
2008/08/28 1:45:20 PM: From: Tony Hibbert<[email protected]>
2008/08/28 1:45:20 PM: Sent: Friday, 22 August 2008 12:16:10 PM
2008/08/28 1:45:20 PM: Processing message 6 of 10...
2008/08/28 1:45:20 PM: *** Error: (-1728) the message is online and this operation is not yet supported
2008/08/28 1:45:20 PM: Message ID: 24394
2008/08/28 1:45:20 PM: Subject: RE: Engineering Problems
2008/08/28 1:45:20 PM: From: Tony Hibbert<[email protected]>
2008/08/28 1:45:20 PM: Sent: Friday, 22 August 2008 12:16:10 PM
2008/08/28 1:45:20 PM: Processing message 7 of 10...
2008/08/28 1:45:20 PM: Processing message 8 of 10...
2008/08/28 1:45:20 PM: Processing message 9 of 10...
2008/08/28 1:45:20 PM: Processing message 10 of 10...
2008/08/28 1:45:20 PM: No duplicate messages were removed from the selection.
2008/08/28 1:45:23 PM: Exiting.

 

[Diane Ross]

Today saw the next receipt of duplicate emails of emails previously downloaded
& mostly long-since deleted. However, when I selcted the range of emails to
assess for dupliaction I recieved a negative message saying there were no
duplicate messages found. Then it identified an error message & below is a
copy of the error log.....please can you advise what to do now?

I'm assuming this is from one of the remove duplicate scripts. You'll need
to contact the author for help with this.

Have you tried a different script?