Entourage having to restart

R

Roger Schlemmer

OS 10.6.2
Entourage 2008 12.2.3

Been getting this message too often.
What is happening?

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-01-22 16:13:05 -0600
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.3.091001
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x00004399
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x00004399
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409


Thread 0 crashed:

# 1 0x97bdc399 in .objc_class_name___CFx606449CPF + 0x97A4C76D
(CoreFoundation + 0x00004399)
# 2 0x97be1a1a in .objc_class_name___CFx606449CPF + 0x97A51DEE
(CoreFoundation + 0x00009a1a)
# 3 0x97be0f26 in .objc_class_name___CFx606449CPF + 0x97A512FA
(CoreFoundation + 0x00008f26)
# 4 0x97bed87c in .objc_class_name___CFx606449CPF + 0x97A5DC50
(CoreFoundation + 0x0001587c)
# 5 0x97bf3f64 in .objc_class_name___CFx606449CPF + 0x97A64338
(CoreFoundation + 0x0001bf64)
# 6 0x97bf3aff in .objc_class_name___CFx606449CPF + 0x97A63ED3
(CoreFoundation + 0x0001baff)
# 7 0x97c297d0 in .objc_class_name___CFx606449CPF + 0x97A99BA4
(CoreFoundation + 0x000517d0)
# 8 0x97c29420 in .objc_class_name___CFx606449CPF + 0x97A997F4
(CoreFoundation + 0x00051420)
# 9 0x97c292aa in .objc_class_name___CFx606449CPF + 0x97A9967E
(CoreFoundation + 0x000512aa)
# 10 0x97c39726 in .objc_class_name___CFx606449CPF + 0x97AA9AFA
(CoreFoundation + 0x00061726)
# 11 0x0154a9a5 in
MBUNamedStringsDictionary::LookupAndCopyString(__CFString const*) +
0x00000087 (EntourageCore + 0x000f39a5)
# 12 0x0154a5e1 in _MBUNamedStringsCFStringCreateWithNamedString +
0x00000051 (EntourageCore + 0x000f35e1)
# 13 0x01588a6c in
CToolkitLegacyStringsResLoader::ReadStr255WithIndexIntoUnicodeString(short,
short) + 0x00000064 (EntourageCore + 0x00131a6c)
# 14 0x01580fd2 in UCharset::ReadUnicodeSTR(short, short) + 0x0000009E
(EntourageCore + 0x00129fd2)
# 15 0x000055c4 in __mh_execute_header + 0x000045C4 (Microsoft Entourage +
0x000045c4)
# 16 0x00005a35 in __mh_execute_header + 0x00004A35 (Microsoft Entourage +
0x00004a35)
# 17 0x00003156 in __mh_execute_header + 0x00002156 (Microsoft Entourage +
0x00002156)
# 18 0x00005e2b in __mh_execute_header + 0x00004E2B (Microsoft Entourage +
0x00004e2b)
# 19 0x021ce79f in LPeriodical::DevoteTimeToIdlers(EventRecord const&) +
0x00000067 (PowerPlantCore + 0x0000579f)
# 20 0x012b801d in LApplication::postProcessEventsRAEL(OpaqueEventRef*,
OpaqueEventTargetRef*, unsigned char) + 0x000000F7 (PowerPlant + 0x0007001d)
# 21 0x012b8212 in LApplication::EventHandler(OpaqueEventHandlerCallRef*,
OpaqueEventRef*, void*) + 0x0000018E (PowerPlant + 0x00070212)
# 22 0x9189be29 in .objc_class_name_IMKInkInputSession + 0x915574D1
(HIToolbox + 0x00007e29)
# 23 0x9189b0f0 in .objc_class_name_IMKInkInputSession + 0x91556798
(HIToolbox + 0x000070f0)
# 24 0x9189af4f in .objc_class_name_IMKInkInputSession + 0x915565F7
(HIToolbox + 0x00006f4f)
# 25 0x918cfb2c in .objc_class_name_IMKInkInputSession + 0x9158B1D4
(HIToolbox + 0x0003bb2c)
# 26 0x9189c27a in .objc_class_name_IMKInkInputSession + 0x91557922
(HIToolbox + 0x0000827a)
# 27 0x9189b0f0 in .objc_class_name_IMKInkInputSession + 0x91556798
(HIToolbox + 0x000070f0)
# 28 0x918bd981 in .objc_class_name_IMKInkInputSession + 0x91579029
(HIToolbox + 0x00029981)
# 29 0x91a4681b in .objc_class_name_IMKInkInputSession + 0x91701EC3
(HIToolbox + 0x001b281b)
# 30 0x91a46953 in .objc_class_name_IMKInkInputSession + 0x91701FFB
(HIToolbox + 0x001b2953)
# 31 0x012b76c1 in LApplication::processEvents() + 0x000000FF (PowerPlant +
0x0006f6c1)
# 32 0x012b774f in LApplication::Run() + 0x0000006D (PowerPlant +
0x0006f74f)
# 33 0x00019ac1 in __mh_execute_header + 0x00018AC1 (Microsoft Entourage +
0x00018ac1)
# 34 0x0000264e in __mh_execute_header + 0x0000164E (Microsoft Entourage +
0x0000164e)
# 35 0x00002575 in __mh_execute_header + 0x00001575 (Microsoft Entourage +
0x00001575)

X86 Thread State:
eax: 0x0000000e ebx: 0x97bdc391 ecx: 0x0000000e edx:0x00000007
edi: 0x0000000e esi: 0x000f0000 ebp: 0xbfffe048 esp:0xbfffe030
ss: 0x0000001f eip: 0x97bdc399 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202


Thread 1:

# 1 0x9858e0ea in __dispatch_hw_config + 0x983D1162 (libSystem.B.dylib +
0x000270ea)
# 2 0x9858dcc3 in __dispatch_hw_config + 0x983D0D3B (libSystem.B.dylib +
0x00026cc3)
# 3 0x9858da68 in __dispatch_hw_config + 0x983D0AE0 (libSystem.B.dylib +
0x00026a68)
# 4 0x9858d4f1 in __dispatch_hw_config + 0x983D0569 (libSystem.B.dylib +
0x000264f1)
# 5 0x9858d336 in __dispatch_hw_config + 0x983D03AE (libSystem.B.dylib +
0x00026336)

X86 Thread State:
eax: 0x0000016b ebx: 0x9858e73e ecx: 0xb0080d5c edx:0x9858e0ea
edi: 0xa0b031ac esi: 0xb0080ed8 ebp: 0xb0080ef8 esp:0xb0080d5c
ss: 0x0000001f eip: 0x9858e0ea cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Thread 2:

# 1 0x985679ee in __dispatch_hw_config + 0x983AAA66 (libSystem.B.dylib +
0x000009ee)
# 2 0x9860812c in __dispatch_hw_config + 0x9844B1A4 (libSystem.B.dylib +
0x000a112c)
# 3 0x021bbd7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x021bb3e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x021bb46c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x021bbf25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x98594fbd in __dispatch_hw_config + 0x983D8035 (libSystem.B.dylib +
0x0002dfbd)
# 8 0x98594e42 in __dispatch_hw_config + 0x983D7EBA (libSystem.B.dylib +
0x0002de42)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x985ef8a0 ecx: 0xb0184a6c edx:0x985679ee
edi: 0x0000014a esi: 0xf746161a ebp: 0xb0184ad8 esp:0xb0184a6c
ss: 0x0000001f eip: 0x985679ee cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000202


Thread 3:

# 1 0x9862f55a in __dispatch_hw_config + 0x984725D2 (libSystem.B.dylib +
0x000c855a)
# 2 0x010e3b76 in _FWaitForConnection + 0x0000002A
(MicrosoftComponentPlugin + 0x00174b76)
# 3 0x00fefb50 in _McpFInitNetworkPIDChecking + 0x0000111C
(MicrosoftComponentPlugin + 0x00080b50)
# 4 0x989887ae in __gTECMasterGlobals + 0x9865C84A (CarbonCore +
0x000267ae)
# 5 0x98594fbd in __dispatch_hw_config + 0x983D8035 (libSystem.B.dylib +
0x0002dfbd)
# 6 0x98594e42 in __dispatch_hw_config + 0x983D7EBA (libSystem.B.dylib +
0x0002de42)

X86 Thread State:
eax: 0x000c0194 ebx: 0x00fefaff ecx: 0xb020fd4c edx:0x9862f55a
edi: 0x04000000 esi: 0xb020ff34 ebp: 0xb020fd68 esp:0xb020fd4c
ss: 0x0000001f eip: 0x9862f55a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286


Thread 4:

# 1 0x985a26ca in __dispatch_hw_config + 0x983E5742 (libSystem.B.dylib +
0x0003b6ca)
# 2 0x010e3c01 in _FReceiveMessage + 0x00000077 (MicrosoftComponentPlugin
+ 0x00174c01)
# 3 0x00fef7fe in _McpFInitNetworkPIDChecking + 0x00000DCA
(MicrosoftComponentPlugin + 0x000807fe)
# 4 0x989887ae in __gTECMasterGlobals + 0x9865C84A (CarbonCore +
0x000267ae)
# 5 0x98594fbd in __dispatch_hw_config + 0x983D8035 (libSystem.B.dylib +
0x0002dfbd)
# 6 0x98594e42 in __dispatch_hw_config + 0x983D7EBA (libSystem.B.dylib +
0x0002de42)

X86 Thread State:
eax: 0x00000193 ebx: 0x00fef76f ecx: 0xb0313cbc edx:0x985a26ca
edi: 0xb0313ed4 esi: 0xb0313f44 ebp: 0xb0313ce8 esp:0xb0313cbc
ss: 0x0000001f eip: 0x985a26ca cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286


Thread 5:

# 1 0x9856792e in __dispatch_hw_config + 0x983AA9A6 (libSystem.B.dylib +
0x0000092e)
# 2 0x00feff13 in _McpFInitNetworkPIDChecking + 0x000014DF
(MicrosoftComponentPlugin + 0x00080f13)
# 3 0x989887ae in __gTECMasterGlobals + 0x9865C84A (CarbonCore +
0x000267ae)
# 4 0x98594fbd in __dispatch_hw_config + 0x983D8035 (libSystem.B.dylib +
0x0002dfbd)
# 5 0x98594e42 in __dispatch_hw_config + 0x983D7EBA (libSystem.B.dylib +
0x0002de42)

X86 Thread State:
eax: 0xffffffda ebx: 0x989baf32 ecx: 0xb0395e6c edx:0x9856792e
edi: 0xb0395f46 esi: 0x00000000 ebp: 0xb0395e98 esp:0xb0395e6c
ss: 0x0000001f eip: 0x9856792e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Thread 6:

# 1 0x98595806 in __dispatch_hw_config + 0x983D887E (libSystem.B.dylib +
0x0002e806)
# 2 0x98597158 in __dispatch_hw_config + 0x983DA1D0 (libSystem.B.dylib +
0x00030158)
# 3 0x92e2f276 in .objc_class_name_ProfilerServer + 0x92C7A1E6
(JavaScriptCore + 0x00122276)
# 4 0x98594e42 in __dispatch_hw_config + 0x983D7EBA (libSystem.B.dylib +
0x0002de42)

X86 Thread State:
eax: 0x0000014e ebx: 0x98595032 ecx: 0xb0102e3c edx:0x98595806
edi: 0xa0443e00 esi: 0xa0443dd4 ebp: 0xb0102ec8 esp:0xb0102e3c
ss: 0x0000001f eip: 0x98595806 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Thread 7:

# 1 0x985678da in __dispatch_hw_config + 0x983AA952 (libSystem.B.dylib +
0x000008da)
# 2 0x97c1477f in .objc_class_name___CFx606449CPF + 0x97A84B53
(CoreFoundation + 0x0003c77f)
# 3 0x97c13864 in .objc_class_name___CFx606449CPF + 0x97A83C38
(CoreFoundation + 0x0003b864)
# 4 0x97c13691 in .objc_class_name___CFx606449CPF + 0x97A83A65
(CoreFoundation + 0x0003b691)
# 5 0x97ec1430 in .objc_class_name_NSKeyValueChangeDictionary + 0x97C37AA8
(Foundation + 0x0004f430)
# 6 0x97e888d8 in .objc_class_name_NSKeyValueChangeDictionary + 0x97BFEF50
(Foundation + 0x000168d8)
# 7 0x97e88888 in .objc_class_name_NSKeyValueChangeDictionary + 0x97BFEF00
(Foundation + 0x00016888)
# 8 0x98594fbd in __dispatch_hw_config + 0x983D8035 (libSystem.B.dylib +
0x0002dfbd)
# 9 0x98594e42 in __dispatch_hw_config + 0x983D7EBA (libSystem.B.dylib +
0x0002de42)

X86 Thread State:
eax: 0xffffffe1 ebx: 0x07000006 ecx: 0xb04172ac edx:0x985678da
edi: 0x00000000 esi: 0x00000000 ebp: 0xb04172e8 esp:0xb04172ac
ss: 0x0000001f eip: 0x985678da cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206


Thread 8:

# 1 0x98586856 in __dispatch_hw_config + 0x983C98CE (libSystem.B.dylib +
0x0001f856)
# 2 0x98594fbd in __dispatch_hw_config + 0x983D8035 (libSystem.B.dylib +
0x0002dfbd)
# 3 0x98594e42 in __dispatch_hw_config + 0x983D7EBA (libSystem.B.dylib +
0x0002de42)

X86 Thread State:
eax: 0x0014005d ebx: 0x97c539b1 ecx: 0xb07aeaec edx:0x98586856
edi: 0x194df280 esi: 0x00000008 ebp: 0xb07b6f88 esp:0xb07aeaec
ss: 0x0000001f eip: 0x98586856 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Thread 9:

# 1 0x9858d182 in __dispatch_hw_config + 0x983D01FA (libSystem.B.dylib +
0x00026182)
# 2 0x9858d336 in __dispatch_hw_config + 0x983D03AE (libSystem.B.dylib +
0x00026336)

X86 Thread State:
eax: 0x00100170 ebx: 0x9858d379 ecx: 0xb0291f6c edx:0x9858d182
edi: 0x02822788 esi: 0xb0292000 ebp: 0xb0291fc8 esp:0xb0291f6c
ss: 0x0000001f eip: 0x9858d182 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286


Thread 10:

# 1 0x985678da in __dispatch_hw_config + 0x983AA952 (libSystem.B.dylib +
0x000008da)
# 2 0x98a518ac in __gTECMasterGlobals + 0x98725948 (CarbonCore +
0x000ef8ac)
# 3 0x021d84cd in LThread::Yield(LThread const*) + 0x00000027
(PowerPlantCore + 0x0000f4cd)
# 4 0x021d7a93 in LMutexSemaphore::Signal() + 0x000000A5 (PowerPlantCore +
0x0000ea93)
# 5 0x00576bf5 in
CNetConnectionCache<CSMTPConnection>::pruneCache_Threaded(bool) + 0x00000181
(Microsoft Entourage + 0x00575bf5)
# 6 0x00576f18 in
CNetConnectionCache<CSMTPConnection>::HandleCriticalMessage(long, void*) +
0x000000A6 (Microsoft Entourage + 0x00575f18)
# 7 0x021cdbdd in LBroadcaster::BroadcastMessage(long, void*) + 0x0000004F
(PowerPlantCore + 0x00004bdd)
# 8 0x0028a3d8 in __mh_execute_header + 0x002893D8 (Microsoft Entourage +
0x002893d8)
# 9 0x021cdbdd in LBroadcaster::BroadcastMessage(long, void*) + 0x0000004F
(PowerPlantCore + 0x00004bdd)
# 10 0x003fdf4a in __mh_execute_header + 0x003FCF4A (Microsoft Entourage +
0x003fcf4a)
# 11 0x021cdbdd in LBroadcaster::BroadcastMessage(long, void*) + 0x0000004F
(PowerPlantCore + 0x00004bdd)
# 12 0x005441be in bool boost::eek:perator!=<CNetLibBuffer,
CNetLibBuffer>(boost::shared_ptr<CNetLibBuffer> const&,
boost::shared_ptr<CNetLibBuffer> const&) + 0x0000026C (Microsoft Entourage +
0x005431be)
# 13 0x003fd7d6 in __mh_execute_header + 0x003FC7D6 (Microsoft Entourage +
0x003fc7d6)
# 14 0x021d7f6e in LThread::DoEntry(void*) + 0x0000001E (PowerPlantCore +
0x0000ef6e)
# 15 0x98a5203b in __gTECMasterGlobals + 0x987260D7 (CarbonCore +
0x000f003b)
# 16 0x98594fbd in __dispatch_hw_config + 0x983D8035 (libSystem.B.dylib +
0x0002dfbd)
# 17 0x98594e42 in __dispatch_hw_config + 0x983D7EBA (libSystem.B.dylib +
0x0002de42)

X86 Thread State:
eax: 0xffffffe1 ebx: 0x00000003 ecx: 0xb051bb6c edx:0x985678da
edi: 0x00000000 esi: 0x00000000 ebp: 0xb051bba8 esp:0xb051bb6c
ss: 0x0000001f eip: 0x985678da cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206


Loaded modules:

0: Microsoft Entourage (12.2.3.091001 Reg=en Loc=0x0409):
/Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/Microsoft Entourage
1: Netlib: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netl
ib
2: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framewor
k/Versions/12/MicrosoftComponentPlugin
3: PowerPlant: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/
PowerPlant
4: EntourageCore: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/EntourageCore.framework/Versions/
12/EntourageCore
5: EntourageLegacy: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/EntourageLegacy.framework/Version
s/12/EntourageLegacy
6: merp: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
7: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions
/12/PowerPlantCore
8: PrintingPrivate:
/System/Library/PrivateFrameworks/PrintingPrivate.framework/PrintingPrivate
9: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
10: JapaneseProofing (12.2.3.091001 Reg= English Loc=0x0000):
/Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/JapaneseProofing.proofingtool/Contents/MacOS/JapaneseProofing
11: libmx.A.dylib: /usr/lib/libmx.A.dylib
12: libTraditionalChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
13: libSimplifiedChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
14: HPSmartPrint:
/Library/Printers/hp/Frameworks/HPSmartPrint.framework/Versions/A/HPSmartPri
nt
15: EntouragePrintPDE (12.2.3.091001 Reg=en Loc=0x0409):
/Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/PlugIns/EntouragePrintPDE.plugin/Contents/MacOS/Entou
ragePrintPDE
16: ATSHI.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/Resources/ATSHI.dylib
17: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
18: libFontRegistryUI.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.fram
ework/Resources/libFontRegistryUI.dylib
19: EnglishSpeller (12.2.3.091001 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/EnglishSpeller.proofingtool/Contents/MacOS/EnglishSpeller
20: PrintCocoaUI (305.1 Reg=English Loc=0x0000):
/System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/Current
/Plugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
21: PrintingCocoaPDEs (305.1 Reg=English Loc=0x0000):
/System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/A/Plugi
ns/PrintingCocoaPDEs.bundle/Contents/MacOS/PrintingCocoaPDEs
22: PDE (2.3.2f01 Reg=English Loc=0x0000):
/Library/Printers/hp/PDEs/PDE.plugin/Contents/MacOS/PDE
23: SmartPrint (3.0.3f01 Reg=English Loc=0x0000):
/Library/Printers/hp/cups/Inkjet.driver/Contents/PlugIns/SmartPrint.plugin/C
ontents/MacOS/SmartPrint
24: MicrosoftOleo: /Applications/Microsoft Office
2008/Office/MicrosoftOleo.framework/MicrosoftOleo
25: Unicode Encodings (2.3 Reg=English Loc=0x0000):
/System/Library/TextEncodings/Unicode
Encodings.bundle/Contents/MacOS/Unicode Encodings
26: libhputils.dylib (3.0.3f01 Reg=English Loc=0x0000):
/Library/Printers/hp/cups/Inkjet.driver/Contents/lib/libhputils.dylib
27: DivX 6 Decoder (6.0.5 Reg=English Loc=0x0000): /Library/QuickTime/DivX 6
Decoder.component/Contents/MacOS/DivX 6 Decoder
28: TSLicense: /Library/Frameworks/TSLicense.framework/Versions/A/TSLicense
29: AppleProResDecoder (223 Reg=English Loc=0x0000):
/System/Library/QuickTime/AppleProResDecoder.component/Contents/MacOS/AppleP
roResDecoder
30: AppleIntermediateCodec (145 Reg=English Loc=0x0000):
/Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInte
rmediateCodec
31: AppleMPEG2Codec (220 Reg=English Loc=0x0000):
/Library/QuickTime/AppleMPEG2Codec.component/Contents/MacOS/AppleMPEG2Codec
32: libCMaps.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCMaps.A.dylib
33: QuickTimeFireWireDV (1591.3 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/Quick
TimeFireWireDV
34: Flip4Mac WMV Import (2.3.1.2 Reg=English Loc=0x0000):
/Library/QuickTime/Flip4Mac WMV Import.component/Contents/MacOS/Flip4Mac WMV
Import
35: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
36: Flip4Mac WMV Advanced (2.3.1.2 Reg=English Loc=0x0000):
/Library/QuickTime/Flip4Mac WMV Advanced.component/Contents/MacOS/Flip4Mac
WMV Advanced
37: AppleVAH264HW (1.0 Reg=English Loc=0x0000):
/System/Library/QuickTime/AppleVAH264HW.component/Contents/MacOS/AppleVAH264
HW
38: ApplePixletVideo (1.2d19 Reg=English Loc=0x0000):
/System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePix
letVideo
39: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/ATS
40: libCGXType.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
41: WebCore:
/System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.fr
amework/Versions/A/WebCore
42: libGLProgrammability.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgra
mmability.dylib
43: DSObjCWrappers:
/System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjC
Wrappers
44: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libvMisc.dylib
45: CoreAUC:
/System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
46: MediaToolbox:
/System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToo
lbox
47: QuickTimeMPEG4 (1591.3 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeM
PEG4
48: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
49: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPane
ls.framework/Versions/A/CommonPanels
50: libcrypto.0.9.8.dylib: /usr/lib/libcrypto.0.9.8.dylib
51: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/vecLib
52: libz.1.dylib: /usr/lib/libz.1.dylib
53: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRender
ing.framework/Versions/A/HTMLRendering
54: libsqlite3.dylib: /usr/lib/libsqlite3.dylib
55: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/QD.framework/Versions/A/QD
56: LDAP: /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
57: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
58: libTIFF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
59: libJPEG.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
60: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Navigation
Services.framework/Versions/A/NavigationServices
61: DirectoryService:
/System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectorySe
rvice
62: CoreMedia:
/System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
63: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Sear
chKit.framework/Versions/A/SearchKit
64: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScript
ing.framework/Versions/A/OpenScripting
65: ColorSyncDeprecated.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSyn
c.framework/Versions/A/Resources/ColorSyncDeprecated.dylib
66: CoreUI:
/System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
67: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
68: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.
framework/Versions/A/HIToolbox
69: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
70: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Applicat
ionServices
71: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libLAPACK.dylib
72: FamilyControls:
/System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/Family
Controls
73: IOSurface:
/System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
74: LaunchServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Laun
chServices.framework/Versions/A/LaunchServices
75: libCoreVMClient.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMCl
ient.dylib
76: WebKit: /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
77: RawCamera (505 Reg=English Loc=0x0000):
/System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
78: libGLU.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dyli
b
79: CoreVideo:
/System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
80: QuickTimeImporters (1591.3 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickT
imeImporters
81: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechReco
gnition.framework/Versions/A/SpeechRecognition
82: QuartzCore:
/System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
83: libGL.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
84: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
85: JavaScriptCore:
/System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCor
e
86: NetFS: /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
87: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ColorSync.framework/Versions/A/ColorSync
88: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
89: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libvDSP.dylib
90: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
91: libType1Scaler.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/Resources/libType1Scaler.dylib
92: Backup:
/System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
93: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
94: CoreText:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreText.framework/Versions/A/CoreText
95: QuickTimeH264 (1591.3 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH2
64
96: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/HIServices.framework/Versions/A/HIServices
97: OpenDirectory:
/System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
98: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
99: libGIF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
100: libGFXShared.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShare
d.dylib
101: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
102: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
103: Metadata:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Meta
data.framework/Versions/A/Metadata
104: libcups.2.dylib: /usr/lib/libcups.2.dylib
105: liblangid.dylib: /usr/lib/liblangid.dylib
106: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSoun
d.framework/Versions/A/CarbonSound
107: libkxld.dylib: /usr/lib/system/libkxld.dylib
108: HelpData:
/System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
109: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/D
esktopServicesPriv
110: libssl.0.9.8.dylib: /usr/lib/libssl.0.9.8.dylib
111: CoreMediaAuthoring:
/System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/Co
reMediaAuthoring
112: libTrueTypeScaler.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
113: Kerberos:
/System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
114: Shortcut:
/System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
115: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LangAnalysis.framework/Versions/A/LangAnalysis
116: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
117: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/CoreGraphics
118: MultitouchSupport:
/System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Mul
titouchSupport
119: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSSe
rvices.framework/Versions/A/OSServices
120: DiskArbitration:
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitrat
ion
121: SecurityFoundation:
/System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityF
oundation
122: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
123: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.fram
ework/Versions/A/Print
124: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
125: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNe
twork.framework/Versions/A/CFNetwork
126: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
127: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
128: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libBLAS.dylib
129: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
130: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framew
ork/Versions/A/Ink
131: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage
..framework/Versions/A/vImage
132: libFontRegistry.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
133: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
134: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.frame
work/Versions/A/Help
135: AppleVA:
/System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
136: QuickTimeComponents (1591.3 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/Quick
TimeComponents
137: ImageIO:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/ImageIO
138: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI
..framework/Versions/A/SecurityHI
139: libGLImage.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.
dylib
140: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
141: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
142: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemCo
nfiguration
143: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
144: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
145: CoreData:
/System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
146: libtidy.A.dylib: /usr/lib/libtidy.A.dylib
147: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCaptu
re.framework/Versions/A/ImageCapture
148: libbsm.0.dylib: /usr/lib/libbsm.0.dylib
149: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundatio
n
150: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
151: DictionaryServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Dict
ionaryServices.framework/Versions/A/DictionaryServices
152: CFOpenDirectory:
/System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFO
penDirectory.framework/Versions/A/CFOpenDirectory
153: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
154: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
155: PasswordServer:
/System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/Passwo
rdServer
156: OpenCL: /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
157: libauto.dylib: /usr/lib/libauto.dylib
158: libFontParser.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/Resources/libFontParser.dylib
159: libsasl2.2.dylib: /usr/lib/libsasl2.2.dylib
160: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
161: AE:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.f
ramework/Versions/A/AE
162: AddressBook:
/System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
163: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carb
onCore.framework/Versions/A/CarbonCore
164: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
165: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
166: SecurityInterface:
/System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityIn
terface
167: TrustEvaluationAgent:
/System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/
TrustEvaluationAgent
168: libPng.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libPng.dylib
169: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/PrintCore.framework/Versions/A/PrintCore
170: VideoToolbox:
/System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToo
lbox
171: libCyrillicConverter.dylib:
/System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
172: libGreekConverter.dylib:
/System/Library/CoreServices/Encodings/libGreekConverter.dylib
173: libJapaneseConverter.dylib:
/System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
174: libKoreanConverter.dylib:
/System/Library/CoreServices/Encodings/libKoreanConverter.dylib
175: libLatin2Converter.dylib:
/System/Library/CoreServices/Encodings/libLatin2Converter.dylib
176: libLatin5Converter.dylib:
/System/Library/CoreServices/Encodings/libLatin5Converter.dylib
177: libLatinSuppConverter.dylib:
/System/Library/CoreServices/Encodings/libLatinSuppConverter.dylib
178: libConverter.dylib:
/System/Library/Printers/Libraries/libConverter.dylib

Operating System Information
Operating System: Mac OS X 10.6.2 (Build 10C540)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1062
Screen: 1920 x 1080, depth = 32, ltbr = 0, 0, 1080, 1920

Microsoft Application Information:
Error Reporting UUID: 40493C68-5BDE-40A5-A0CE-DB4F34833800
Time from launch: 0 hours, 19 minutes, 50 seconds
Total errors on this client: 20
 
D

Diane Ross

gestaltPhysicalRAMSize err = 0, result = 2047 MB

If you upgrade to 4GB Ram your computer will be a lot happier with Snow
Leopard.

1) I suggest first trying to run the Snow Leopard combo updater over your
current install. Then 2) "Remove Office" and re-install. It¹s possible you
will have to install Snow Leopard over itself. It doesn¹t wipe your drive
and is much like a combo updater just longer to do.

Mac OS X v10.6.2 Update (Combo)

<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosxv1062updat
ecombo.html>

http://bit.ly/4mXfTt

REMOVE OFFICE:

1. Run "Remove Office" found in this location:

Applications/Microsoft Office 2008/Additional Tools/Remove Office/

2. Manually remove these files:

2a Delete Microsoft Office 2008 settings.plist file:

/Users/username/Library/Preferences/Microsoft/Office 2008/Microsoft Office
2008 settings.plist

2b Remove all office2008...pkg receipts in /Library/Receipts (these might
not be there)

2b.1. If you are running Snow Leopard, remove the com.microsoft....plist
files in this invisible folder:

2b.2 In the Finder toolbar under Go, paste in this path:
/private/var/db/receipts

3 Empty the trash.

Re-install Office:

Install and update Office 2008. See this link for help:
<http://www.entourage.mvps.org/install/install_office2008.html>

Steps to update Office after installing from DVD

<http://www.entourage.mvps.org/install/update_steps.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>
 
R

Roger Schlemmer

If you upgrade to 4GB Ram your computer will be a lot happier with Snow
Leopard.

This iMac was purchased last December and it came with Snow Leopard and 4GB
of ram standard.
The Apple store installed Office 2008 for me.
And they migrated everything from the old Mac, which had Office X, to this
new Mac for me.

Maybe adding another 4GB of ram would help.
That sounds a lot easier for me than re-installing software.
1) I suggest first trying to run the Snow Leopard combo updater over your
current install. Then 2) "Remove Office" and re-install. It¹s possible you
will have to install Snow Leopard over itself. It doesn¹t wipe your drive
and is much like a combo updater just longer to do.

Think that I will start here with this combo updater.
I just don't have the confidence to remove/un-install/re-install major
applications for fear of losing information or doing other damage.
Your detailed instructions are very much appreciated, it's my fear that has
to be overcome.
 
D

Diane Ross

Maybe adding another 4GB of ram would help.
That sounds a lot easier for me than re-installing software.
Maybe I read the crash log incorrectly. Look under the Apple menu. Does it
say 4GB memory? If yes, then you are OK.
Think that I will start here with this combo updater.
I just don't have the confidence to remove/un-install/re-install major
applications for fear of losing information or doing other damage.
Your detailed instructions are very much appreciated, it's my fear that has
to be overcome.

You don't remove anything...you install over like the combo. It's a bit like
the old "Archive & Install". If you can do the combo you can install Snow
Leopard over itself.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>
 
R

Roger Schlemmer

Maybe I read the crash log incorrectly. Look under the Apple menu. Does it
say 4GB memory? If yes, then you are OK.

This is how the "About This Mac" reads.
4 GB 1067 MHz RAM
You don't remove anything...you install over like the combo. It's a bit like
the old "Archive & Install". If you can do the combo you can install Snow
Leopard over itself.

OK. Thanks for the vote of confidence.
The combo update did go just fine.
Guess I'll have to go for it.
 

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