Entourage Inbox error 4363 after 11.5 update

[Mark_Schecter]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC
Email Client: Exchange

I can't access my Inbox due to error 4363. Why? I verified my database before updating, then updated. Inbox was OK for a while, it synced up fine, including receiving new emails. I did have problems with never-ending synching of Sent Items folder, so I deleted the cache, and that seemed to be OK, but a while later, I hit a brick wall trying to open the Inbox. Can anyone help me resolve this? Thanks very much!

-Mark

 

[Mickey Stevens]

Try rebuilding the database. In Entourage 2004, you must launch the
Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²

 

[Mark_Schecter]

Try rebuilding the database. In Entourage 2004, you must launch the

Microsoft Database Utility.
snip <

Hi, Mickey. Thanks for the reply. I have tried repeatedly to get the Database Utility to save me, but I think it made the problem worse. For one thing, after appearing to complete repairs, it hung before exiting, leaving me with our friend the spinning beachball. After watching that for at least ten minutes, I force quit. At first the database appeared to have at least survived the experience, but after about three attempts, while it still would open, I began to get the error mentioned in the title, #4363, and later 4362. Can you tell me what those numbers refer to? The message said, "Cannot open that feature". OK, but why not? Thanks for your help.

-Mark

 

[Diane Ross]

Email Client: Exchange

I can't access my Inbox due to error 4363. Why? I verified my database before
updating, then updated. Inbox was OK for a while, it synced up fine, including
receiving new emails. I did have problems with never-ending synching of Sent
Items folder, so I deleted the cache, and that seemed to be OK, but a while
later, I hit a brick wall trying to open the Inbox. Can anyone help me resolve
this? Thanks very much!

If you have no other accounts than Exchange, just create a new Identity and
let Entourage sync to your account.

The errors indicate database corruption. See the Error Page:

<http://www.entourage.mvps.org/error/page.html>

If you do have other accounts, as long as you can open an Identity you can
manually move that data over to a new Identity.

How to manually move your data. (when import fails and/or you need to move
to a new Identity same version)

<http://www.entourage.mvps.org/install/manual_install.html>