Entourage Is Running Very Slowly

[Rafael Montserrat]

OS 10.4.11
Ibook G4
1.5 GB Ram
Entourage 11.3.2

Hi,

If I am in Inbox, and I click another folder such as Entourage NG, response
time is long, @15 seconds or more. During that time the whole program is
frozen. Eventually, Entourage NG will open (appear).

In the same way, when I click an email, a subject in the 'arrange by',
middle section, in order to open an email there is the same long delay.

When an email window is open, and I click 'Mail' on the Window drop down
menu, the program acts as it should: instantaneously. Same with going to
Address Book, New, Flag, etc.

I've quit and re-opened Entourage but that hasn't made any difference.

Rafael

 

[Diane Ross]

If I am in Inbox, and I click another folder such as Entourage NG, response
time is long, @15 seconds or more. During that time the whole program is
frozen. Eventually, Entourage NG will open (appear).

Lots of reports of sluggish behavior. Open the Activity Monitor and select
CPU. It might give you clue to what is happening. I see you have a G4 with
1.5 GB RAM. Depending on what you have open, you could be swapping out
virtual memory.

In addition, the free space available on your HD could play a factor.

Put the combination of a sluggish Entourage together with other applications
you are running then factor in the physical aspects like RAM and drive space
it's hard to know exactly what is causing the slow down.

 

[Rafael Montserrat]

On 5/15/08 4:51 PM, in article
C4521A7E.1D43B%[email protected], "Diane Ross"

Hi Diane,

Lots of reports of sluggish behavior. Open the Activity Monitor and select
CPU. It might give you clue to what is happening. I see you have a G4 with
1.5 GB RAM. Depending on what you have open, you could be swapping out
virtual memory.

I don't know what "swapping out virtual memory" means. I've pasted info
below:
1. Disk utility HD
2. Activity Monitor main window below
3. ... overall percentages of memory in use

Perhaps you can tell something from there.

In addition, the free space available on your HD could play a factor.

According to Disk utility HD info Available : 19.7 GB out of 55.8 GB

Put the combination of a sluggish Entourage together with other applications
you are running then factor in the physical aspects like RAM and drive space
it's hard to know exactly what is causing the slow down.

Does 'drive space' mean HD capacity?

Thanks, Rafael

Disk utility HD info

Mount Point : / Capacity : 55.8 GB
Format : Mac OS Extended (Journaled) Available : 19.7 GB
Owners Enabled : Yes Used : 36.0 GB
Number of Folders : 101,244 Number of Files : 473,944


overall percentages of memory in use or idle at the bottom of the Activity
Monitor window.

CPU
% User 20.00 Green Threads 251
% System 1.00 Red Processes 69
% Nice 0.00 Blue
% Idle 79.00 Black

*
Activity Monitor Window
Process Name % CPU #Threads Real Memory Virtual Memory
mdimport 0.00 3 3.06 MB 43.23 MB
Help Viewer 0.00 6 18.95 MB 146.71 MB
System Profiler 0.00 5 21.37 MB 133.88 MB
Finder 0.00 4 14.36 MB 159.46 MB
Stickies 0.00 2 11.84 MB 150.91 MB
Activity Monitor 6.10 3 15.20 MB 147.74 MB
Image Capture Extension 0.00 3 10.52 MB 117.24 MB
iPhoto 0.00 4 37.91 MB 160.68 MB
iCal 0.00 4 31.40 MB 146.59 MB
AppleModemOnHold 0.00 3 3.42 MB 122.12 MB
Dictionary 0.00 5 30.66 MB 154.73 MB
Safari 0.00 11 152.33 MB 474.22 MB
AppleSpell 0.00 1 4.86 MB 37.75 MB
TextEdit 0.00 5 26.32 MB 143.39 MB
QuickTime Player 0.00 4 32.84 MB 158.79 MB
Word 2.30 8 76.77 MB 307.63 MB
Alerts Daemon 0.00 3 9.86 MB 127.05 MB
Entourage 1.20 11 52.64 MB 251.38 MB
HP Scheduler 0.00 2 9.43 MB 116.98 MB
HP IO Classic Proxy 0.00 2 6.60 MB 115.00 MB
HP IO Classic Proxy 2 0.20 2 6.55 MB 114.68 MB
Print Daemon 0.00 1 3.33 MB 27.11 MB
HP Event Handler 0.00 4 8.80 MB 119.54 MB
LifeBoatAnchor 0.00 2 11.72 MB 124.50 MB
Database Daemon 0.00 3 22.07 MB 128.71 MB
TruBlueEnvironme 0.10 14 36.93 MB 1.10 GB
UniversalAccessApp 1.30 2 11.50 MB 122.75 MB
iTunes Helper 0.00 3 7.14 MB 113.38 MB
iCalAlarmScheduler 0.00 2 9.95 MB 116.71 MB
SystemUIServer 0.00 4 37.08 MB 160.42 MB
Dock 0.00 3 9.72 MB 131.01 MB
aped 0.00 1 3.32 MB 27.29 MB
pbs 0.00 2 5.88 MB 58.65 MB
loginwindow 0.00 4 22.46 MB 135.60 MB
ATSServer 0.00 2 3.80 MB 81.92 MB

 

[Diane Ross]

I don't know what "swapping out virtual memory" means.

Applications and processing on your Mac require physical RAM to work. When
you run out of RAM, virtual memory allows an operating system to escape the
limitations of physical RAM by using hard disk storage to hold data not
currently in use. This hard disk storage is sometimes called the ³swap²
space because of its use as storage for data being swapping in and out of
memory. Using "swap" space can significantly slow down your Mac.

Pagins or pageouts are how many times a page of memory is swapped out from
disk to memory and vice versa. If the total pageouts is low compared to the
number of pageins after having used your Mac for hours of work, you may have
sufficient RAM. Otherwise, you should install more RAM.

You will see Pageins/outs in the Activity Monitor under System Memory. You
can also view this in the Terminal. Simply open the Terminal and type top.

See this page for more info how to monitor paging in the Terminal.

<http://www.thexlab.com/faqs/lackofram.html>

Simply restarting will often free up memory assigned to certain
applications.

3. ... overall percentages of memory in use

Looks like a lot of virtual memory being used.

Perhaps you can tell something from there.


According to Disk utility HD info Available : 19.7 GB out of 55.8 GB

This seems to be adequate.

BTW, have you added your Identities folder to Spotlight Exclude list?

Does 'drive space' mean HD capacity?
Yes.

overall percentages of memory in use or idle at the bottom of the Activity
Monitor window.

CPU
% User 20.00 Green Threads 251
% System 1.00 Red Processes 69
% Nice 0.00 Blue
% Idle 79.00 Black

Click on the System Memory tab for better info on this.