Entourage junk mail filter adding known contacts from address book into junk e-mail folder

[Cosi]

I'm running Tiger 10.4 with Entourage 11.2.0 (the latest version).
Recently Entourage has started to put some emails that are coming to me
from people in my address book, into the junk email folder.
I have the junk mail filter set to highest strength but Entourage
should not be putting contacts contained in my address book into the
junk folder.
Is anyone experiencing this problem or know of a solution?
I would have thought that clicking the Not Junk button in the junk
folder would allow the program to learn from it's mistakes but it does
not seem to.
Thanks for the help!
Cosi

 

[AndyO]

I have definitely experience this and I can't point to a pattern.
Entourage has even junkified messages that I have sent to myself from
alternate addresses that are listed in my own contact card!

Andy

 

[Paul Berkowitz]

I have definitely experience this and I can't point to a pattern.
Entourage has even junkified messages that I have sent to myself from
alternate addresses that are listed in my own contact card!

The second is definitely not a bug - it's by design. One of the most common
forms of spam is where spammers fake your own email address as sender. So
Entourage will definitely mark as junk messages coming from yourself that
otherwise are spam-like (most often a trashy or vague subject line). You
could add those email address domains to your Safe Domains in Tools/Junk
Email Protection, or to a "Not Junk" rule with just your addresses.

There should be no other contacts in your Address Book put into Junk, unless
you have a rule with criteria they meet which assigns Junk status or
category or moves the message.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

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[Theresa]

The second is definitely not a bug - it's by design. One of the most common
forms of spam is where spammers fake your own email address as sender. So
Entourage will definitely mark as junk messages coming from yourself that
otherwise are spam-like (most often a trashy or vague subject line). You
could add those email address domains to your Safe Domains in Tools/Junk
Email Protection, or to a "Not Junk" rule with just your addresses.

There should be no other contacts in your Address Book put into Junk, unless
you have a rule with criteria they meet which assigns Junk status or
category or moves the message.

I'm on a couple of mailing lists, and I have noticed this too, and it's
most intermittent. The *occasional* email *I* send to the group (which
I will also receive) will be sent to my junk mail folder, or it will
just be in grey letters, indicating it's junk, but in the proper
folder. Other emails I send to the same lists come through fine. Or an
email from a person in my address book will have the same thing happen.
All of their other emails are fine. Or an email from someone not in my
address book, and for whom no rules have been created, will get the
grey letter treatment and the possible junk folder treatment, even if
all other emails from that person come through just fine. I've examined
these emails - their subject headers, their content, and there is
nothing spammy about them. I've made sure I haven't created a junk rule
for these people (uh, including myself). Heck, I've even removed all of
my rules and let things just go into the inbox for a while instead of
redirecting them, and still this happens.

And my junk mail settings are set to low in Entourage. So
theoretically, it would err in the direction in not marking ANYTHING as
junk.

An Entourage bug?

This happened in 10.3.9 and now in 10.4.3, both using Office 2004.
--
Theresa Mesa
Mesa Design House
http://mesadesignhouse.com

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