Entourage loses emails when moving to another folder

[Jeremy Flawn]

Microsoft Entourage 2008: version 12.1.7
Mac OS X 10.5.6 (9G55)
Email: IMAP account via 1and1.co.uk


Hi,

I have scoured the threads and cannot find anything that has helped so far.
I am not an expert and may be missing something so would appreciate any
help!

Since finally completing the move from Windows to Mac I have had real
problems with transferring emails from one folder to another in Entourage.
Often when I move a sent item to a relevant project folder it simply
disappears. When I log in and look at the folder via webmail or Mail (or
indeed on my old Outlook) the items are there. I have looked at possible
solutions, including filters, right-click and Œrepair message list¹,
Œrefresh message list¹ and even option-command-L but none have fixed the
problem.

I find that if I open up another email package and move the Œmissing¹ email
to my Inbox, close that email package down and then open Entourage up I can
then move the email from the Inbox to the correct folder and it shows up.
This is too long winded to be effective though.

If anyone has any ideas I would be grateful.

Thanks, Jeremy

 

[Diane Ross]

IMAP account via 1and1.co.uk

We've seen some strange reports using Entourage on a 1and1 account.

When I log in and look at the folder via webmail or Mail (or
indeed on my old Outlook) the items are there. I have looked at possible
solutions, including filters, right-click and Œrepair message list¹, Œrefresh
message list¹ and even option-command-L but none have fixed the problem.

Just to be sure...under View in the Menu bar you don't have unread or
flagged only selected?

I find that if I open up another email package and move the Œmissing¹ email to
my Inbox, close that email package down and then open Entourage up I can then
move the email from the Inbox to the correct folder and it shows up. This is
too long winded to be effective though.

Can you explain email package? We are having a failure to communicate.
Probably Mac/Pc thing.

 

[Jeremy Flawn]

Hi,

Thanks for your help. I've checked and unread and flagged only are
definitely not selected.

The other email package I was referring to was Mail (although if I follow
the same procedure in Outlook or webmail it has the same effect).

Many thanks.

 

[Diane Ross]

As I mentioned 1and1 has proved problematic with other Entourage users. I
suggest you contact them.