Entourage-MAC 2004/V11.4.0- keeps shutting down!

[Jan Donnithorne]

Over the past few weeks Entourage keeps shutting down-consistently and
many, many times per day! It seems to occur, firstly, after I have been on a
website (using Safari 4.0.4) and I revert back to using Entourage...the
latter then crashes and I have to restart that programme. The last time
Entourage shut down-actually a few minutes ago-I then experienced a "kernel
panic" at which time I "restarted" my MAC.

This situation is really, really frustrating :-( Is my MAC telling me
it's time for a new MAC with a totally upgraded "Office for MAC" (and all
my other programmes upgraded too?) Do you have a set of guidelines you
could outline to me so I can start using my good ol' female brain to fix
matters? I am a stroke (right side) survivor and it has taken me over four
years of pretty steady work to relearn and USE my writing & computer
skills on a steady basis. I am able to use my most fave programmes-to a
certain extent- and my Doc says I am making "amazing" progress which, even
IF he's exaggerating a bit he makes me feel REALLY good! Any help from
you folks would be so very, very appreciated .....thank you! -Jan-

 

[Diane Ross]

I then experienced a "kernel
panic" at which time I "restarted" my MAC.

Kernel panics can be related to hardware issues. See this link for info:

<http://www.thexlab.com/faqs/kernelpanics.html>

This Apple KB is suggested to troubleshoot kernel panics.
Isolating issues in Mac OS X
<http://support.apple.com/kb/TS1388>

I would first download and install the latest Apple combo updater and run
it. Next update Office. It could take an "Archive & Install" to get rid of
software issues if the combo does not.
Select the correct updater:

Snow Leopard: Mac OS X v10.6.2 Update (Combo

More Info <http://support.apple.com/kb/DL959>

Leopard:
Mac OS X 10.5.8 Combo Update (For both PowerPC- and Intel-based Macs )
<http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update>

Tiger:

Mac OS X 10.4.11 Combo Update (PPC)
<http://www.apple.com/support/downloads/macosx10411comboupdateppc.html>

Mac OS X 10.4.11 Combo Update (Intel)

<http://www.apple.com/support/downloads/macosx10411updateintel.html>

Microsoft Office 2004 for Mac 11.5.5 Update released June 09, 2009. 59.2 MB.
This is a combo updater and contains all previous updates!

<http://tinyurl.com/klxgnq>

Microsoft Office 2004 for Mac 11.5.6 Update released Nov 10, 2009 16.6 MB

<http://support.microsoft.com/kb/976830>

Hope this helps!
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
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