Entourage "mail error."

[HAL KUSHNER]

I received an email message full of unusual symbols and diacritical marks.
Since then, I cannot send or receive email on Entourage. I get an error
message which says ³The action could not be completed. Mail Error.² When I
tried to access MS News Server to send a help message, it said ³End of file
was reached.² I¹ve tried rebooting, disabling rules and disabling junk mail
filter. I¹ve deleted that message which I thought was the offending one
(that was difficult and took lots of tries).
Aside from Entourage, the computer seems to work OK...I can access the
internet.
I¹m using another computer to send this message. Any suggestions??

Thanks

Hal Kushner MD FACS
(e-mail address removed)

 

[Barry Wainwright]

It is possibly an early sign of mild database corruption.

Office vX:
Hold down the option key when starting Entourage and take the first option
('typical rebuild'). If this doesn¹t resolve the problems, then try an
ŒAdvanced Rebuild¹.

Office 2004:
You still call the rebuilder by holding down Option key at launch, but it
now brings up a separate app "Database Utility" (which could be launched by
double-clicking of you wish) that lives in the Office subfolder.

First of all, if you have any Office apps open, a dialog comes up that
offers to quit them.

Then you get a window with a list of your identities to select from, and
four options:

1) It has a new feature "Verify database integrity" option: this should
reduce unnecessary rebuilding. Apparently it's quite sensitive. And see 4)
below.

2) "Compact the database". (Like X's "Typical rebuild").

3) Rebuild the database. (Like X's "Advanced Rebuild")

4) "Set database preferences". Actually there's only one pref: you can turn
on "Verify database in background "which means "run automatically" and let
you know if your database needs rebuilding.





--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Seen the All-New Entourage Help Pages? - Check them out:
<http://www.entourage.mvps.org/>



From: HAL KUSHNER <[email protected]>
Newsgroups: microsoft.public.mac.office.entourage
Date: Fri, 18 Jun 2004 06:58:51 -0400
Subject: Entourage "mail error."

I received an email message full of unusual symbols and diacritical marks.
Since then, I cannot send or receive email on Entourage. I get an error
message which says ³The action could not be completed. Mail Error.² When I
tried to access MS News Server to send a help message, it said ³End of file
was reached.² I¹ve tried rebooting, disabling rules and disabling junk mail
filter. I¹ve deleted that message which I thought was the offending one
(that was difficult and took lots of tries).
Aside from Entourage, the computer seems to work OK...I can access the
internet.
I¹m using another computer to send this message. Any suggestions??

Thanks

Hal Kushner MD FACS
(e-mail address removed)