Entourage Mail Sync with Blackberry problem

[rben]

I use MS Office for Mac in a Windows network environment. Entourage is
my email client on the Exchange Server. I use it for contacts,
calendar and email. We also use a Blackberry Enterprise Server (BES)
to wirelessly sync all of the foregoing info to blackberries. Since my
conversion at the office to the Mac, all blackberry synchronization has
worked perfectly, with one exception. Calendar and Contacts sync both
directions, meaning that creating or deleting a contact or calendar
item in Entourage is synchronized wirelessly to the blackberry, and the
creation or deletion of a contact or calendar item on the blackberry is
synchronized back to the Entourage.

Entourage Mail presents the problem. The creation or deletion of a
mail item on the blackberry is synchronized to Entourage, BUT the
creation or deletion of a mail item in Entourage IS NOT synchronized to
the blackberry. I don't believe Exchange or BES are the problem,
because if I connect to my email via Outlook Web Access and create or
delete an email there, IT IS synchronized to the blackberry. This
leaves Entourage as the only culprit.

Entourage is fully updated to the current version 11.3.3

If you have any information, please help.

Thanks.

 

[rben]

UPDATE - I HAD NOT REBOOTED MY COMPUTER SINCE THE UPDATE OF OFFICE TO
11.3.3, BUT IT APPEARS THAT THE DELETION OF MAIL IN ENTOURAGE IS NOW
SYNCHRONIZING TO THE BLACKBERRY.

HOWEVER, THE CREATION OF MAIL IN ENTOURAGE IS STILL NOT SYNCHRONIZING
TO THE BLACKBERRY.