Entourage no longer connects to exchnage

[Ugo G.]

I have been using Entourage (office 2004 latest sp etc) with a hosted
exchange for a while and have had not many problems. Then all of
sudden info in entourage was no longer being updated when info was
entered through outlook web access. I can send but can't recieve any
mail, get contact or calendar updates etc. I tried creating a new
identity account etc but no luck. When I started from scratch I would
get no error messages but none of my folders would populate and no
emails or contacts would come in. Strangely though, if I go to Folder
Properties on the mailbox under storage it can see all of my sub
folders with messages etc. Very weird.

I even had the hosted exchange sign in as me on a fresh entourage
profile and they had no problem getting anything in. The only other
strange thing is that when I close entourage it does not fully close.
I ahve to do a force quit.

I currently access my account via outlook web access as well as
through outlook using parallels on the same pc so I doubt its a fire
wall issue.

Any thoughts?

 

[blakesimonson]

I have been using Entourage (office 2004 latest sp etc) with a hosted
exchange for a while and have had not many problems. Then all of
sudden info in entourage was no longer being updated when info was
entered through outlook web access. I can send but can't recieve any
mail, get contact or calendar updates etc. I tried creating a new
identity account etc but no luck. When I started from scratch I would
get no error messages but none of my folders would populate and no
emails or contacts would come in. Strangely though, if I go to Folder
Properties on the mailbox under storage it can see all of my sub
folders with messages etc. Very weird.

I even had the hosted exchange sign in as me on a fresh entourage
profile and they had no problem getting anything in. The only other
strange thing is that when I close entourage it does not fully close.
I ahve to do a force quit.

I currently access my account via outlook web access as well as
through outlook using parallels on the same pc so I doubt its a fire
wall issue.

Any thoughts?

Ugo,

I am also experiencing a similar issue. I am also losing my
connection to the server. I will receive a message that says
connection lost, could be a bad username/password. It asks if I would
like to re-enter. If I do re-enter the password, it still says Not
Connected. I am completely stumped. Hopefully someone has a
solution.

On another note, I am also receiving random subject-less emails from
nobody (i.e. a blank email message with a blank from field). These
messages show up randomly but do not appear in Outlook Web Access.
This makes me think it isn't a real email message on the server, but
rather some ghost fake email message in Entourage. I hope its not a
virus. Have you experienced this? Another co-worker of mine has the
same issue.

 

[William Smith]

Ugo,

I am also experiencing a similar issue. I am also losing my
connection to the server. I will receive a message that says
connection lost, could be a bad username/password. It asks if I would
like to re-enter. If I do re-enter the password, it still says Not
Connected. I am completely stumped. Hopefully someone has a
solution.

On another note, I am also receiving random subject-less emails from
nobody (i.e. a blank email message with a blank from field). These
messages show up randomly but do not appear in Outlook Web Access.
This makes me think it isn't a real email message on the server, but
rather some ghost fake email message in Entourage. I hope its not a
virus. Have you experienced this? Another co-worker of mine has the
same issue.

Have either of you tested connecting:

1. In a new identity (Entourage menu --> Switch Identity...)?
2. In a new Mac OS X user account (Apple menu --> System Preferences...
--> Accounts)?
3. On a different Mac?

These would be good first steps at troubleshooting.

Hope this helps!

--

bill

William M. Smith
(Microsoft Interop MVP - Mac/Windows)

 

[PBS]

Have either of you tested connecting:

1. In a new identity (Entourage menu --> Switch Identity...)?
2. In a new Mac OS X user account (Apple menu --> System Preferences...
--> Accounts)?
3. On a different Mac?

These would be good first steps at troubleshooting.

Hope this helps!

--

bill

William M. Smith
(Microsoft Interop MVP - Mac/Windows)

I have tried all three. Still the exact same issue. I believe I
mentioned this in another post, but I was told by our exchange server
admin. that my mailbox was probably recently moved during server
maintenance. Could this be a problem? I'm using the server's IP
address that they said my mailbox is on.

 

[PBS]

I have tried all three. Still the exact same issue. I believe I
mentioned this in another post, but I was told by our exchange server
admin. that my mailbox was probably recently moved during server
maintenance. Could this be a problem? I'm using the server's IP
address that they said my mailbox is on.

Here's something interesting I found:

http://www.minasi.com/forum/topic.asp?TOPIC_ID=19389