Entourage - Not connected

[Mark R. Holbrook]

I have just started using Entourage and I have it connected to an Exchange
server.

I have seen that other people are having problems with the "Not connected"
showing up and there is talk of certificates and other things.

In my case I'm having a strange condition where 80% of the time Entourage is
connected just fine. It updates mail and seems to work ok. But then the
computer goes to sleep. When it awakens about 20% of the time Entourage can
connect. If not it reports the "Not connected" message behind the Exchange
server name.

The strange thing is that nothing changed. Sometimes it can reconnect just
fine. Other times it cannot.

At first I thought this was due to changing ethernet adapters. This is a
powerbook and I figured it was having trouble switching between the wired
connection and the airport.

So I started to quit Entourage when I would be changing connections. Same
basic behavior. When my PB is plugged in I have just set it not to sleep.
I'll see if that keeps it from losing connection.

But compared to Outlook (yes yes.. Its windows) the connection is really
fragile!

Any help would be appreciated.

Mark

 

[Corentin Cras-Méneur]

In my case I'm having a strange condition where 80% of the time Entourage is
connected just fine. It updates mail and seems to work ok. But then the
computer goes to sleep. When it awakens about 20% of the time Entourage can
connect. If not it reports the "Not connected" message behind the Exchange
server name.

.... what version of Entourage do you have? Is it up to date ?? I
remember seing something like that in older versions...

Corentin

 

[Mark R. Holbrook]

I have 12.2.1 and I haven't seen any new updates unless I'm not looking in
the right spot.

Mark

 

[Corentin Cras-Méneur]

I have 12.2.1 and I haven't seen any new updates unless I'm not looking in
the right spot.

Mark

12.2.1 is up to date. Then it's puzzling. I would have "understood" an
always "not connected" status, but I don't get why you sometimes are
connected and sometimes not.
When you have a Not Conencted status, can you connect through webmail ??


Corentin

 

[Mickey Stevens]

12.2.1 is up to date.

11.2.1, rather.

 

[Mark R. Holbrook]

Yes... At all times when the "Not connected" is present webmail works as
does a Windows outlook pointing at the same account. In fact I have been
using the Windows machine to look at messages I need to reply to when the
"Not connected" state is happening.

Mark

 

[Corentin Cras-Méneur]

11.2.1, rather.

So right :-D

Corentin

 

[Corentin Cras-Méneur]

Yes... At all times when the "Not connected" is present webmail works as
does a Windows outlook pointing at the same account. In fact I have been
using the Windows machine to look at messages I need to reply to when the
"Not connected" state is happening.

Try rebuilding the database then. This should not happen (I never ever
see it anymore with my account set to the webmail http address).
Rebuilding muight lose the category attributions on Excahnge contacts
and calendar events though,

Corentin