Entourage (office 2001 for MAC classic) crashes when displaying HTML-e-mail

[sirges]

Hi folks,
my Entourage (office 2001 for MAC classic) crashes when displaying
HTML-e-mail. I wonder if this happens until I have installed latest
version of IE 5 for MAC.
It is possible to display one time an e-mail with HTML format, but
when the next HTML e-mail shall be displayed, the MAC freezes
completely. I have power off my MAC.

Is there anybody with an idea to help me?

Many thanks.

 

[sirges]

! Hey, many thanks for the folks sending me all the Windows Viruses /
Worms ! Most of them didn`t know about being registered by there
providers. There will be funny things happen(ing)to them!

 

[Mickey Stevens]

First, increase the memory allocation to Microsoft Entourage. Click the
Entourage program icon in the Finder, and then go to File -> Get Info ->
Memory. Set the Preferred size to at least 20000K, maybe more. See if that
helps.

If not, drag Macintosh HD:System Folderreferences:Internet Preferences to
the Desktop. Re-launch Entourage and test again to see if it crashes. If
it still does, move the Internet Preferences file back. If it does not
crash, you can trash the Internet Preferences files.

 

[Jerome Krehbiel]

There must be a better way! My entourage is doing the same thing. I'm
running Office X 10.1.5 and had the problem with 10.2.8 and now have it with
10.3 even after a clean OS install and clean Office install.
Funny thing is that it works just fine under a different user on the same
machine.

 

[Diane Ross]

There must be a better way! My entourage is doing the same thing. I'm
running Office X 10.1.5 and had the problem with 10.2.8 and now have it with
10.3 even after a clean OS install and clean Office install.

Did you use Remove Office?

Funny thing is that it works just fine under a different user on the same
machine.

There has to be corruption or a conflict in your User's folder then. First
check login items (It's under a tab in User's now) for Microsoft Database
daemon. If there is more than one, delete all.

~/Library/Preferences:

Trash the com.apple.internetconfig.plist.

Other folders that might contain corrupt prefs:

Explorer and Microsoft folders

 

[Scott Brayley]

Hi, I am having the same problem. If I have "Display Complex HTML"
activated in Preferences, whenever Entourage hits an email with html it
will crash. Any ideas?

Is there a list of shareware that Entourage conflicts with? I recently
added Maxmenus, among others.

Thanks,
Scott

 

[Jim Pietrangelo]

I used to use Entourage (Office 2001 for Mac 'Classic') and had the same
problem. NOTHING I did would fix it. Had to turn off Display Complex HTML.

Now I use Entourage (Office X for Mac OS X) and have absolutely no problems
displaying Complex HTML in my emails.

Go figure.

Jim