Entourage password issue

[Liz Cardona]

Hello,

My entourage users started having a strange password problem. The entourage
applications keeps asking for password even after it was saved in the
keychain. This issue just started happening late last week. We have an
exchange server configured.

Any ideas?
Thanks, Liz

 

[Barry Wainwright]

Hello,

My entourage users started having a strange password problem. The entourage
applications keeps asking for password even after it was saved in the
keychain. This issue just started happening late last week. We have an
exchange server configured.

Any ideas?
Thanks, Liz

this is due to a corrupt keychain entry.

Start the application 'Keychain Access' and run the 'keychain first aid'
routine.

If that doesn't fix it, delete the exchange account entry and let
entourage create a new one - that will work 99% of the time.

 

[knowmad]

If that does not work..... it might be a certificate issue.....

 

[Liz Cardona]

Hmm, yeah, unfortunately, that didn't nwork for me, I have a handful of
users who are experiencing the issue. Do you have other suggestions?

If that does not work..... it might be a certificate issue.....

 

[William Smith]

Hmm, yeah, unfortunately, that didn't nwork for me, I have a handful of
users who are experiencing the issue. Do you have other suggestions?

What version of Exchange Server are you running?

References to a couple of articles for you:

"You cannot access your mailbox on an Exchange Server 2003 front-end
server by using Entourage 2004 for Mac"
<http://entourage.mvps.org/exchange/kb_articles.html#909268>

"Exchange Server hotfix resolves Entourage login problems"
<http://blog.entourage.mvps.org/2007/05/exchange_server_hotfix_resolve.html>

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>