every time I close the computer (minimac) down I seem to lose all my
emails please could someone help me is any suggestions to make this
work - it;s driving me crazy!
Database file is empty - all settings are deleted from the program and
I get the Entourage welcome message mail and nothing else. I lose my
address book also! It seems that it looks like its reinstalling the
program every time I reboot the computer!
I've reinstalled office
Generally, when Entourage opens with a new blank identity with the Welcome
message, it indicates that the user has moved the Microsoft User Data folder
from Documents. Entourage expects the folder to be in your Documents folder.
For OS X users, that's the Documents folder in your User's folder.
To find your old database, search for "Microsoft User Data" (without the
quotes).
If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.
Fix if you have more than one Microsoft User Data Folder...
Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity.
Switch Identities to view your old mail. If you have not used the new
identity, delete it. If you have used it and want to combine the new mail
with your original database, drag each folder to the desktop from one
identity. This creates an MBOX file. Switch identities. Drag the MBOX files
into the folder window of Entourage.
You can delete the old folder after you are satisfied with the transfer.
If you are still having problems, please send more details about your system
and the version of Office you have installed.
--
Diane Ross
Entourage Help Page
<
http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<
http://blogs.msdn.com/entourage/>
