Entourage putting mail from self into Junk folder

[rotation_wizard]

This happens even though I have my email address in the address book.
According to the text on help this shouldn't be happening:

"Add message senders to the Address Book. Junk E-mail Protection never
assigns messages from contacts in your Address Book to the Junk
category."

What's wrong?
--C.

 

[Ed Kimball]

Mail doesn't have to be in the Junk category to be put in the Junk folder.
Check to see if you have any rules in either the Mailing List Manager
(Tools/Mailing List Manager), Junk E-mail (Tools/Junk E-mail Protection ...)
or custom rules (Tools/Rules) that might put mail in the Junk folder.

For example, I have an e-mail address that I use whenever I have to give one
to a commercial site. I have a rule that sends all mail received at that
address into the Junk folder, even if Entourage doesn't classify it as junk.
If I see mail in that folder that I decide to keep, I then create a new rule
to send future mails from that sender to another folder, and make sure the
new rule executes before the earlier one..

 

[William Smith]

This happens even though I have my email address in the address book.
According to the text on help this shouldn't be happening:

"Add message senders to the Address Book. Junk E-mail Protection never
assigns messages from contacts in your Address Book to the Junk
category."

Part of the junk filter settings is to mark as junk E-mail with one of
your own E-mail addresses. It's assuming that you won't be sending your
self mail and this it must be spam.

Have a look at this link on The Entourage Help Page for some solutions
<http://www.entourage.mvps.org/rules/example/rule012.html>.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[Ed Kimball]

That seems like a rather arbitrary rule. I know many people who cc
themselves on e-mail to make sure it went out properly. I occasionally do so
myself, in which case, I don't want Entourage to treat it as spam.