Entourage Quits Before It Even Launches

[Jonathan]

Thanks in advance for any assistance.

Here's what's happening: Every time I try to launch Entourage, it
quits before it even loads. ("The application Entourage has
unexpectedly quit.")

It started doing this occassionally over the past couple of weeks,
particularly when I tried to send and receive. It grew more frequent
until the past couple of days when it just decided to stop launching
altogether.


I've reinstalled. No help.
I've checked for corrupted files on my mail server: Nothing.
I've read some advice regarding turning off rules, one account at a
time, etc. However, I can't even get into the application to change
these or shut them off.

It's been suggested by a colleague that sharing the following line
items from my terminal log might be informative to someone:

Aug 31 17:05:10 jon /Applications/Microsoft Office X/Microsoft
Entourage: *** Warning: Line option kATSLineIsDisplayOnly has been
deprecated. ***
Aug 31 17:05:10 jon /Applications/Microsoft Office X/Microsoft
Entourage: *** Warning: ATSUMeasureText has been deprecated. Use
ATSUGetUnjustifiedBounds instead. ***
Aug 31 17:05:20 jon WindowServer[182]: Reserved range exhausted.
(0xbbe78000 to 0xbc087000 goes out of bounds)
Aug 31 17:05:21 jon WindowServer[182]: CGXDisableUpdate: Updates
disabled by connection 0x12307 for over 1.000000 seconds
Aug 31 17:05:23 jon WindowServer[182]: CGXDisableUpdate: Updates
disabled by connection 0x12307 for over 1.000000 seconds
Aug 31 17:05:24 jon crashdump: Crash report written to:
/Users/jondenholtz/Library/Logs/CrashReporter/Microsoft
Entourage.crash.log
Aug 31 17:12:18 jon WindowServer[182]: Reserved range exhausted.
(0xbbe5d000 to 0xbc208000 goes out of bounds)

Any ideas? Please let me know if you have an inkling and/or if
there's any additional info I might be able to provide you that might
help.

Jon

 

[matt neuburg]

Aug 31 17:05:24 jon crashdump: Crash report written to:
/Users/jondenholtz/Library/Logs/CrashReporter/Microsoft
Entourage.crash.log

That is the file you want to look at - the crash log, not the Console
log. m.

 

[Diane Ross]

Thanks in advance for any assistance.

Here's what's happening: Every time I try to launch Entourage, it
quits before it even loads. ("The application Entourage has
unexpectedly quit.")

It started doing this occassionally over the past couple of weeks,
particularly when I tried to send and receive. It grew more frequent
until the past couple of days when it just decided to stop launching
altogether.


I've reinstalled. No help.
I've checked for corrupted files on my mail server: Nothing.
I've read some advice regarding turning off rules, one account at a
time, etc. However, I can't even get into the application to change
these or shut them off.

Try holding down the shift key during launch to prevent startup schedules
from firing. Also, disconnect any networks you have to make sure Entourage
isn't trying to get out to the network.

<http://www.entourage.mvps.org/troubleshoot/crashes.html>