entourage quits on startup

[jlstillman]

Here is the error message I get which I absolutely do no
understand.This is not the whole message. The program will not allo
such length. Any help would be appreciated:
Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2005-12-31 22:04:25 -0500
Application Name: Microsoft Entourage
Application Version: 11.2.1.051004
Module Name: Microsoft Entourage
Module Version: 11.2.1.051004
Module Offset: 0x0016ca54
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x022191c4 in (Microsoft Entourage + 0x0016ca54)
# 2 0x020ac7bc in (Microsoft Entourage + 0x0000004c)
# 3 0x020ac7b8 in (Microsoft Entourage + 0x00000048)
# 4 0x025490b8 in (Microsoft Entourage + 0x0049c948)
# 5 0x020c56d0 in (Microsoft Entourage + 0x00018f60)
# 6 0x90b6309c in _InitializeOneConnection + 0x000001F4 (CarbonCore
0x0005d09c)
# 7 0x90b62e6c in _InitializeConnections + 0x00000084 (CarbonCore
0x0005ce6c)
# 8 0x90b5fed8 in _PrepareClosure + 0x00000168 (CarbonCore
0x00059ed8)
# 9 0x90b66f64 in _PCFragPrepareClosureByName + 0x0000012
(CarbonCore + 0x00060f64)
# 10 0x90b664ac in _CCFM_LaunchApplication + 0x00000184 (CarbonCore
0x000604ac)
# 11 0x000024ac in _main + 0x00000180 (LaunchCFMApp + 0x000014ac)
# 12 0x00001b78 in __start + 0x00000158 (LaunchCFMApp + 0x00000b78)
# 13 0x00001a18 in start + 0x00000038 (LaunchCFMApp + 0x00000a18)
# 14 0xffffffff in ( + 0x00000000)

PPC Thread State:
srr0: 0x022191c4 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x020ac7bc ctr: 0x0055ff70 mq:0x00000000
r0: 0x020ac7bc r1: 0xbffff120 r2: 0x01010000 r3:0x011913c4
r4: 0x0101e688 r5: 0x00000000 r6: 0x01819a48 r7:0x00000000
r8: 0x00000001 r9: 0x00000000 r10: 0x6b62ff73 r11:0xa073b2d4
r12: 0x01819704 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0xa0b06e40 r19:0xa0b06260
r20: 0x00000000 r21: 0x00000041 r22: 0xbffff380 r23:0x01018198
r24: 0x00318cd0 r25: 0xa0b0623d r26: 0x00000002 r27:0x00315ce0
r28: 0xbffff3b1 r29: 0xa0b02eb8 r30: 0xbffff380 r31:0x01191010



Loaded modules:

0: ShMem (11.2.0.050715 Reg=English Loc=0x0000)
/Applications/Microsoft Offic
2004/Office/ShMem.bundle/Contents/MacOS/ShMem
1: LaunchCFMApp
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
2: PowerPlantZ (11.2.1.051004 Reg=English Loc=0x0000)
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCP RuntimeZ.DLL (11.2.1.051004 Reg=English Loc=0x0000)
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: MCPZ.stb (11.2.1.051004 Reg=English Loc=0x0000)
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
5: MCPCoreZ (11.2.1.051004 Reg=English Loc=0x0000)
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
6: Microsoft Entourage (11.2.1.051004 Reg=English Loc=0x0409)
/Applications/Microsoft Office 2004/Microsoft Entourage
7: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
8: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
/sr/lib/libz.1.dylib
25: Security:
29: libmx.A.dylib: /usr/lib/libmx.A.dylib
30: libbsm.dylib: /usr/lib/libbsm.dylib
31: CoreAudio:
45: libJPEG.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
46: libJP2.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
47: libGIF.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
48: libRaw.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
49: libTIFF.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
50: libPng.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
51: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
52: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
53: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
54: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
55: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
56: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
57: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
58: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
59: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
60: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
61: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
62: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
63: Carbon:
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
64: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
65: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
66: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
67: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
68: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
69: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
70: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
71: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
72: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
73: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
74: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
75: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
76: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
77: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
78: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
79: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
80: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
81: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue

Operating System Information
Operating System: Mac OS X 10.4.3 (Build 8F46)
CPU: G5 (970), Number: 1, Speed: 1600 MHz
gestaltPhysicalRAMSize err = 0, result = 768 MB
gestaltSystemVersion err = 0, result = 0x1043
Screen: 1280 x 1024, depth = 16, ltbr = 0, 0, 1024, 1280

Microsoft Application Information:
Error Reporting UUID: 33B5A754-63DD-11DA-AE7C-000A958D6D5A

 

[matt neuburg]

Here is the error message I get which I absolutely do notunderstand.This

is not the whole message. The program will not allowsuch length. Any
help would be appreciated:

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2005-12-31 22:04:25 -0500
Application Name: Microsoft Entourage
Application Version: 11.2.1.051004
Module Name: Microsoft Entourage
Module Version: 11.2.1.051004
Module Offset: 0x0016ca54
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x022191c4 in (Microsoft Entourage + 0x0016ca54)
# 2 0x020ac7bc in (Microsoft Entourage + 0x0000004c)
# 3 0x020ac7b8 in (Microsoft Entourage + 0x00000048)
# 4 0x025490b8 in (Microsoft Entourage + 0x0049c948)
# 5 0x020c56d0 in (Microsoft Entourage + 0x00018f60)
# 6 0x90b6309c in _InitializeOneConnection + 0x000001F4 (CarbonCore +0x0005d09c)
# 7 0x90b62e6c in _InitializeConnections + 0x00000084 (CarbonCore +0x0005ce6c)
# 8 0x90b5fed8 in _PrepareClosure + 0x00000168 (CarbonCore +0x00059ed8)
# 9 0x90b66f64 in _PCFragPrepareClosureByName + 0x0000012C(CarbonCore + 0x00060f64)
# 10 0x90b664ac in _CCFM_LaunchApplication + 0x00000184 (CarbonCore +0x000604ac)
# 11 0x000024ac in _main + 0x00000180 (LaunchCFMApp + 0x000014ac)
# 12 0x00001b78 in __start + 0x00000158 (LaunchCFMApp + 0x00000b78)
# 13 0x00001a18 in start + 0x00000038 (LaunchCFMApp + 0x00000a18)
# 14 0xffffffff in ( + 0x00000000)

The first problem is to get Entourage to start up at all. I suggest you
move the Microsoft User Data folder from the Documents folder to the
Desktop, and go into ~/Library/Microsoft and delete the Entourage
Preferences file, and see if Entourage is now able to start up. m.

 

[aRKay]

Here is the error message I get which I absolutely do not
understand. This is not the whole message. The program will not allow
such length. Any help would be appreciated:
Microsoft Error Reporting log version: 1.0

I agree with Matt Neuburg's recommendation. I had a similar failure one
time and fixed it by trashing the delete the Entourage
Preferences file, running the Disk Utility to Repair Disk Permissions.

Good luck.... please keep us posted.

 

[Mickey Stevens]

If you have Entourage 2004, try launching Entourage with the Shift key
depressed to disable schedules from running automatically on launch. If
that works, it's quite possible that there is a corrupt message that's
downloading and keeping Entourage from working properly. In that case, use
webmail (or a general site like <http://www.mail2web.com/>) to access your
mail account(s) and delete any junk mail.

 

[jlstillman]

Thank you all=
Starting with shift key doesn't work
I moved microsoft user data to desktop however,found n
<<~/Library/Microsoft Entourage Preferences .>>
Arkay said to <<trash the entourage preferences delete file.>> I don'
understand, did you mean delte file then empty trash?
Nevertheless, no simple <<entourage pref file.>>in there. i did fin
one using spotlight; deleted and emptied- no effect.
confused! sorry

 

[Paul Berkowitz]

I agree with Matt Neuburg's recommendation. I had a similar failure one
time and fixed it by trashing the delete the Entourage
Preferences file, running the Disk Utility to Repair Disk Permissions.

I would recommend first trying what Mickey suggested (disable Receive All
Schedule by holding Shift key down). If it starts up OK, but you don't know
how to get to your mail server by webmail, it's possible to do so in
Entourage itself without crashing to find the culprit message: in
Tools/Accounts/Mail (POP)/[each account]. click Options tab, and check
"Allow online access". Click OK and close. In View menu, select Preview
Pane/None. Now go to the Account Name icon you'll find in your Folders list.
Select the oldest message not downloaded (if you always download messages to
that computer without leaving messages on the server, it will be the oldest
- earliest received - message in the list. otherwise the earliest one with
the jagged icon for "not downloaded"). For safety, you could drag it to your
desktop to get a text copy - if you want to look at it later, open it in
TextEdit - do NOT double-click it (it will crash Entourage again if you do).
Then delete the message from the account (server folder). Then try Tools/Run
Schedule/Send & Receive All. If it still crashes, try again, picking another
message, but the first )earliest not downloaded) message is usually the bad
one.

If holding down Shift key at launch does not prevent the crash, then remove
the preference file You may not know which that is. It's here:

~/Library/Preferences/Microsoft/com.microsoft.Entourage.prefs.plist

(where ~/ is your user folder). Not the com.microsoft.Entourage.plist file
loose in the Preferences folder. And if that doesn't work, you could try
Matt's other suggestion of removing your Main Identity folder (you hardly
need to remove the whole MUD folder). Or just cut to the chase and rebuild
your database: hold down Option key at launch and choose Rebuild.



--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

 

[aRKay]

Arkay said to <<trash the entourage preferences delete file.>> I don't
understand, did you mean delte file then empty trash?

Sorry none of the suggestions worked for you. Mine was pretty easy if
if you follow

- Quit Entourage

- Go to your

User/Library/Preferenceces

and move the following file from the folder to the desktop. You don't
have to trash it..... just remove it before starting ENT

com.microsoft.Entourage.plist

- Restart Entourage and see if that helps. The .plist file sometimes
get hosed. Entourage will rebuild a new .plist file the next time you
close the application.

aRKay

 

[aRKay]

Arkay said to <<trash the entourage preferences delete file.>> I don't
understand, did you mean delte file then empty trash?

I just read Paul Berkowitz's message after sending my note and I think
he is right on the mark on what you need to do.

aRKay

 

[jlstillman]

Thank you!!!!! paul and arkay. I threw out th
com.microsoft.Entourage.plist. Of course i didn't need to quit En
since it wouldn't start. Then i shut down and rebooted . Had to put i
ID again. Then i looked in old folder on desktop and took my identitie
out of <<user data>> and put in in new folder. So now Entourage works!
i am very happy! (unfortunately i now get doubles of every letter
hmmmm) But, I only did that to keep my junk mail rules!
But i'm so happy i don't even care.... well a little. Whaddya say no
guys? Thank you again. I can't believe this actually worked in rea
time!

 

[aRKay]

Thank you!!!!! paul and arkay. I threw out the
com.microsoft.Entourage.plist. Of course i didn't need to quit Ent
since it wouldn't start. Then i shut down and rebooted . Had to put in
ID again. Then i looked in old folder on desktop and took my identities
out of <<user data>> and put in in new folder. So now Entourage works!
i am very happy! (unfortunately i now get doubles of every letter.
hmmmm) But, I only did that to keep my junk mail rules!
But i'm so happy i don't even care.... well a little. Whaddya say now
guys? Thank you again. I can't believe this actually worked in real
time!!

I am glad to hear it worked for you. I had a similar problem one time
and trashing the .plist file worked for me.

I was probably just a case of getting its brains scrambled.

The doubles will clear up.....don't worry about them.

Happy New Year

aRKay

 

[jlstillman]

Yes HAPPY NEW YEAR and thanks again. BTW does this mean that if I tras
MY preferences my brain will unscramble too? Alas, easier said tha
done