Entourage Rules

[Pipster]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Email Client: pop I am a windows user new to Mac and am struggling with some aspects of the Office for Mac software.
Rules are a problem - before I had any rules set all my emails went into the junk mail folder. I have experimented with many approaches, including adding most addresses to the addressbook, set several rules to move messages and set the junk mail filter to Exclusive.
I still get messages from people that are in my addressbook, (with categories set) appearing in the junk mail folder. this is very frustrating. any ideas?

 

[Diane Ross]

I still get messages from people that are in my addressbook, (with
categories set) appearing in the junk mail folder. this is very
frustrating. any ideas?

There are 3 different kind of rules in Entourage:

Mailing List Manager (MLM)
Junk Mail Filter
Rules (custom rules you create)

They run in the order listed above. The custom rules also run in the
order they are listed. (top runs first)

Most likely it's a Mailing List Manager rule that is causing all your
problems.

1) POP Rules act on a message ONLY when it first arrives in the Inbox
(On My Computer), NOT when it arrives in any other folder. Once it's
moved to another folder it won't be seen by rules.

2) IMAP Rules are meant to act on a message ONLY when it first arrives
in the IMAP INBOX, not when moved to another IMAP folder.

3) Exchange Rules act on a message ONLY when it first arrives in the
Exchange Inbox.

Each type of account has it's own rules. Click on the correct tab to
check your rules. (Mail (POP), Mail (IMAP) Mail (Exchange), News, Outgoing)

(Windows Live Hotmail is now POP)


See "Using Rules with Entourage" for help and examples:

<http://entourage.mvps.org/rules/index.html>

Get Started Lesson: Learn to Setup Rules

<http://www.entourage.mvps.org/rules/lesson.html>

 

[Pipster]

Thank you Diane. I thought the only rules I had set up were custom rules, but I have found there are two rules in the Mail List Manager which may be causing some of my problems. Thank you

 

[Pipster]

Hi Diane. I now have no rules in the MLM and I have set my JM filter to Exclusive. This morning i have no messages in my inbox and 22 in my Junk Mail folder. Many of these have categories set and show junk mail likelihood as low. What else can i check?

 

[Diane Ross]

Hi Diane. I now have no rules in the MLM and I have set my JM filter to
Exclusive. This morning i have no messages in my inbox and 22 in my Junk
Mail folder. Many of these have categories set and show junk mail
likelihood as low. What else can i check?

It's possible the actual Rule file is corrupt. Drag it out of your
Identity and restart Entourage. It will create a new blank Rules file.
You can always replace the file with the original.

If that fails to correct the problem, create a new Identity and enter an
account (set to leave on server) and a rule to see if they work. It's
possible this is some kind of database corruption. If the rules work,
now option-drag over the "problem" rules file and see if it works in the
new Identity. This will verify if it's also a problem with your rules.