Entourage sistem block

[Torrenera]

Hi all,

Its a week that I'm working with my new Emac together with panther and new
office X, and I'm experiencing more than a few problems with entourage.
It seldom happen that, when I try to do "receive all", first a multicolor
disc replace the mouse icon and a few second after the program crash and I
receive the following error message:

Date/Time: 2003-12-22 10:37:21 +0100
OS Version: 10.3.1 (Build 7C107)

Command: Microsoft Entourage (/Microsoft Office X/Microsoft Entourage)
PID: 340
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
#0 0x01132940 in 0x1132940
#1 0x01132138 in 0x1132138
#2 0x01132868 in 0x1132868
#3 0x01539ce0 in 0x1539ce0
#4 0x01538e28 in 0x1538e28
#5 0x015388e4 in 0x15388e4
#6 0x01538988 in 0x1538988
#7 0x01471ec4 in 0x1471ec4
#8 0x00684eac in 0x684eac
#9 0x005d6610 in 0x5d6610
#10 0x005d5bac in 0x5d5bac
#11 0x005c5698 in 0x5c5698
#12 0x005ee204 in 0x5ee204
#13 0x005eea2c in 0x5eea2c
#14 0x005ee120 in 0x5ee120
#15 0x0113e054 in 0x113e054
#16 0x0113d6c4 in 0x113d6c4
#17 0x01136ed0 in 0x1136ed0
#18 0x0048620c in 0x48620c
#19 0x01136c78 in 0x1136c78
#20 0x004831cc in 0x4831cc

Thread 1:
#0 0x900075c8 in mach_msg_trap (mach_msg_trap + 8)
#1 0x90007118 in mach_msg (mach_msg + 56)
#2 0x90293bd4 in SwitchContexts (SwitchContexts + 96)
#3 0x902894b0 in YieldToThread (YieldToThread + 260)
#4 0x90296778 in SetThreadState (SetThreadState + 192)
#5 0x902d1bb8 in SetThreadStateEndCritical (SetThreadStateEndCritical +
144)
#6 0x01175cd8 in 0x1175cd8
#7 0x011748d4 in 0x11748d4
#8 0x011747f8 in 0x11747f8
#9 0x01174b6c in 0x1174b6c
#10 0x011760d4 in 0x11760d4
#11 0x902dc954 in InvokeThreadEntryUPP (InvokeThreadEntryUPP + 24)
#12 0x902a7620 in CooperativeThread (CooperativeThread + 220)
#13 0x900247e8 in _pthread_body (_pthread_body + 40)

Thread 2:
#0 0x900075c8 in mach_msg_trap (mach_msg_trap + 8)
#1 0x90007118 in mach_msg (mach_msg + 56)
#2 0x90191930 in __CFRunLoopRun (__CFRunLoopRun + 848)
#3 0x901960bc in CFRunLoopRunSpecific (CFRunLoopRunSpecific + 328)
#4 0x9073315c in _ZN10HALRunLoop9OwnThreadEPv
(_ZN10HALRunLoop9OwnThreadEPv + 260)
#5 0x907393ac in _ZN9CAPThread5EntryEPS_ (_ZN9CAPThread5EntryEPS_ + 48)
#6 0x900247e8 in _pthread_body (_pthread_body + 40)

Thread 3:
#0 0x9001a5ac in syscall (syscall + 12)
#1 0x9061f3fc in BSD_waitevent (BSD_waitevent + 44)
#2 0x9061bdf0 in CarbonSelectThreadFunc (CarbonSelectThreadFunc + 176)
#3 0x900247e8 in _pthread_body (_pthread_body + 40)

Thread 4:
#0 0x90017048 in semaphore_wait_signal_trap (semaphore_wait_signal_trap +
8)
#1 0x9000e890 in _pthread_cond_wait (_pthread_cond_wait + 624)
#2 0x90626630 in CarbonOperationThreadFunc (CarbonOperationThreadFunc +
80)
#3 0x900247e8 in _pthread_body (_pthread_body + 40)

Thread 5:
#0 0x90017048 in semaphore_wait_signal_trap (semaphore_wait_signal_trap +
8)
#1 0x9000e890 in _pthread_cond_wait (_pthread_cond_wait + 624)
#2 0x90632470 in CarbonInetOperThreadFunc (CarbonInetOperThreadFunc + 80)
#3 0x900247e8 in _pthread_body (_pthread_body + 40)

Thread 6:
#0 0x900075c8 in mach_msg_trap (mach_msg_trap + 8)
#1 0x90007118 in mach_msg (mach_msg + 56)
#2 0x90293bd4 in SwitchContexts (SwitchContexts + 96)
#3 0x902894b0 in YieldToThread (YieldToThread + 260)
#4 0x01174eec in 0x1174eec
#5 0x0070afd0 in 0x70afd0
#6 0x01067430 in 0x1067430
#7 0x010677b0 in 0x10677b0
#8 0x9061e3a0 in CarbonCallBackNow (CarbonCallBackNow + 96)
#9 0x9061e2e4 in WaitForSyncDone (WaitForSyncDone + 116)
#10 0x90611c94 in RecvData (RecvData + 676)
#11 0x906137ac in OTRcv (OTRcv + 60)
#12 0x01065480 in 0x1065480
#13 0x010655c0 in 0x10655c0
#14 0x010631e0 in 0x10631e0
#15 0x01072d7c in 0x1072d7c
#16 0x01074a50 in 0x1074a50
#17 0x010ca6f0 in 0x10ca6f0
#18 0x010caa54 in 0x10caa54
#19 0x01074460 in 0x1074460
#20 0x01073cf8 in 0x1073cf8
#21 0x0107439c in 0x107439c
#22 0x01091dec in 0x1091dec
#23 0x010907d4 in 0x10907d4
#24 0x0108fe94 in 0x108fe94
#25 0x01062468 in 0x1062468
#26 0x01050588 in 0x1050588
#27 0x01051f70 in 0x1051f70
#28 0x0070c000 in 0x70c000
#29 0x0068b884 in 0x68b884
#30 0x0068bcc4 in 0x68bcc4
#31 0x0068b628 in 0x68b628
#32 0x00689a68 in 0x689a68
#33 0x0049b70c in 0x49b70c
#34 0x011760d4 in 0x11760d4
#35 0x902dc954 in InvokeThreadEntryUPP (InvokeThreadEntryUPP + 24)
#36 0x902a7620 in CooperativeThread (CooperativeThread + 220)
#37 0x900247e8 in _pthread_body (_pthread_body + 40)

Thread 7:
#0 0x900075c8 in mach_msg_trap (mach_msg_trap + 8)
#1 0x90007118 in mach_msg (mach_msg + 56)
#2 0x90293bd4 in SwitchContexts (SwitchContexts + 96)
#3 0x902894b0 in YieldToThread (YieldToThread + 260)
#4 0x01174eec in 0x1174eec
#5 0x0070afd0 in 0x70afd0
#6 0x01067430 in 0x1067430
#7 0x010677b0 in 0x10677b0
#8 0x9061e3a0 in CarbonCallBackNow (CarbonCallBackNow + 96)
#9 0x9061e2e4 in WaitForSyncDone (WaitForSyncDone + 116)
#10 0x90611c94 in RecvData (RecvData + 676)
#11 0x906137ac in OTRcv (OTRcv + 60)
#12 0x01065480 in 0x1065480
#13 0x010655c0 in 0x10655c0
#14 0x010631e0 in 0x10631e0
#15 0x01072d7c in 0x1072d7c
#16 0x01074a50 in 0x1074a50
#17 0x010ca6f0 in 0x10ca6f0
#18 0x010caa54 in 0x10caa54
#19 0x01074460 in 0x1074460
#20 0x01073cf8 in 0x1073cf8
#21 0x0107439c in 0x107439c
#22 0x01091dec in 0x1091dec
#23 0x010907d4 in 0x10907d4
#24 0x0108fe94 in 0x108fe94
#25 0x01062468 in 0x1062468
#26 0x01050588 in 0x1050588
#27 0x01051f70 in 0x1051f70
#28 0x0070c000 in 0x70c000
#29 0x0068b884 in 0x68b884
#30 0x0068bcc4 in 0x68bcc4
#31 0x0068b628 in 0x68b628
#32 0x00689a68 in 0x689a68
#33 0x0049b70c in 0x49b70c
#34 0x011760d4 in 0x11760d4
#35 0x902dc954 in InvokeThreadEntryUPP (InvokeThreadEntryUPP + 24)
#36 0x902a7620 in CooperativeThread (CooperativeThread + 220)
#37 0x900247e8 in _pthread_body (_pthread_body + 40)

Thread 8:
#0 0x900075c8 in mach_msg_trap (mach_msg_trap + 8)
#1 0x90007118 in mach_msg (mach_msg + 56)
#2 0x90293bd4 in SwitchContexts (SwitchContexts + 96)
#3 0x902894b0 in YieldToThread (YieldToThread + 260)
#4 0x01174eec in 0x1174eec
#5 0x0070afd0 in 0x70afd0
#6 0x01067430 in 0x1067430
#7 0x010653f0 in 0x10653f0
#8 0x010655c0 in 0x10655c0
#9 0x010631e0 in 0x10631e0
#10 0x01072d7c in 0x1072d7c
#11 0x01074a50 in 0x1074a50
#12 0x010ca6f0 in 0x10ca6f0
#13 0x010caa54 in 0x10caa54
#14 0x01074460 in 0x1074460
#15 0x01073e24 in 0x1073e24
#16 0x0107439c in 0x107439c
#17 0x010938f8 in 0x10938f8
#18 0x005ea56c in 0x5ea56c
#19 0x005e0698 in 0x5e0698
#20 0x005d8840 in 0x5d8840
#21 0x005d48c4 in 0x5d48c4
#22 0x005c5834 in 0x5c5834
#23 0x005d4368 in 0x5d4368
#24 0x005d91f4 in 0x5d91f4
#25 0x005c6128 in 0x5c6128
#26 0x005dc710 in 0x5dc710
#27 0x0049b70c in 0x49b70c
#28 0x011760d4 in 0x11760d4
#29 0x902dc954 in InvokeThreadEntryUPP (InvokeThreadEntryUPP + 24)
#30 0x902a7620 in CooperativeThread (CooperativeThread + 220)
#31 0x900247e8 in _pthread_body (_pthread_body + 40)

Thread 9:
#0 0x900075c8 in mach_msg_trap (mach_msg_trap + 8)
#1 0x90007118 in mach_msg (mach_msg + 56)
#2 0x902c95b4 in AwaitSchedulingToken (AwaitSchedulingToken + 56)
#3 0x902a75dc in CooperativeThread (CooperativeThread + 152)
#4 0x900247e8 in _pthread_body (_pthread_body + 40)

PPC Thread State:
srr0: 0x01132940 srr1: 0x0200f030 vrsave: 0x00000000
cr: 0x84002422 xer: 0x00000003 lr: 0x011337a0 ctr: 0x01132930
r0: 0x017c59a8 r1: 0xbffff120 r2: 0x017bc000 r3: 0x00000000
r4: 0x00000001 r5: 0x001d001e r6: 0x00000000 r7: 0x0019001a
r8: 0x0009000a r9: 0x00070008 r10: 0x00050006 r11: 0x00030004
r12: 0x017b68d4 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0xbffffe74 r21: 0xffffffff r22: 0xbffffc20 r23: 0x00000000
r24: 0x04cc312c r25: 0x01539cd4 r26: 0x001d001e r27: 0x00000001
r28: 0x00000004 r29: 0x00000000 r30: 0x00000002 r31: 0x017c59a8


I have patched office and patched Jaguar.
While I'm working, the following applications are running:
Emulating System 9.2
Filemaker
Safari

Could someone help me, bcause its very hard to work in this conditions :-(
Thank you very much and bye.

MTN

 

[Mickey Stevens]

If you are crashing on receiving mail, it could be due to a corrupt
message on the server. Work through the steps on the "Crashes" page on The
Entourage Help Page.
<http://www.entourage.mvps.org/help/send_receive/crashes_hangs.html>

Please let us know if the tips to disable the Junk Mail Filter (Tools ->
Junk Mail Filter) and disable rules (Tools -> Rules) worked, as that's a
possible workaround to this problem, and knowing whether it works could help
to eliminate the problem in future releases. If that doesn't solve the
problem, try the steps to Allow Online Access and delete the message.

 

[Torrenera]

If you are crashing on receiving mail, it could be due to a corrupt
message on the server. Work through the steps on the "Crashes" page on The
Entourage Help Page.
<http://www.entourage.mvps.org/help/send_receive/crashes_hangs.html>

Please let us know if the tips to disable the Junk Mail Filter (Tools ->
Junk Mail Filter) and disable rules (Tools -> Rules) worked, as that's a
possible workaround to this problem, and knowing whether it works could help
to eliminate the problem in future releases. If that doesn't solve the
problem, try the steps to Allow Online Access and delete the message.

CUT

Hi Mickey,

I've tried to disable the Junk filter and the rules but the problem is still
occurring lots of time.
I've forgot to state that the client is configured to receive from 2 IMPA
account and 2 POP3 account.

Thanks for your help and bye.

MTN

 

[Mickey Stevens]

CUT

Hi Mickey,

I've tried to disable the Junk filter and the rules but the problem is still
occurring lots of time.
I've forgot to state that the client is configured to receive from 2 IMPA
account and 2 POP3 account.

The problem is probably happening because of a corrupt message on the
server. The question is which server. So, when you launch Entourage, go to
Tools -> Send & Receive, and choose the first account (the third item in the
menu). If you crash, then you know the problem is with that account. If
not, choose the next account and repeat. Once you find out which account
has the corrupt message, you should follow the "normal troubleshooting
steps" to fix the problem. They're in a numbered list here:
<http://www.entourage.mvps.org/help/send_receive/crashes_hangs.html>

If none of that helps, you might need to rebuild the database as well.
First, go to Entourage -> Turn Off Office Notifications. Now, quit
Entourage, and then restart Entourage holding down the Option key. When the
Rebuild dialog box comes up, choose to do a Typical Rebuild.