Entourage started like never used before and all mails foldersare empty

[Antti Hoyden]

I installed Office for Mac 2004 software week ago when I got my first Mac
computer.
Suddenly today when I started Entourage again it started like never used
before asking same questions as in first time. All mails downloaded in 6
days were gone too.
My Main Identity database is 18Mb in size and I hope that this 18Mb have all
my mails from first 6 days.
When I try to import database using import function database icans are grey
and cant be imported.
If database is opened with entourage nothing is restored from Main Identity
database.
Are all mails lost?
Why Entourage started again 'first time after install' run?
Why Office database utility can't fix this?
Any good news?

Thanks,

Antti
Lost but not as much as Microsoft support for Mac Office in Finland

 

[Diane Ross]

I installed Office for Mac 2004 software week ago when I got my first Mac
computer.
Suddenly today when I started Entourage again it started like never used
before asking same questions as in first time. All mails downloaded in 6
days were gone too.
My Main Identity database is 18Mb in size and I hope that this 18Mb have all
my mails from first 6 days.
When I try to import database using import function database icans are grey
and cant be imported.
If database is opened with entourage nothing is restored from Main Identity
database.
Are all mails lost?
Why Entourage started again 'first time after install' run?
Why Office database utility can't fix this?
Any good news?

This is the most asked question.

Entourage expects the folder to be in your Documents folder. For OS X users,
that's the Documents folder in your User's folder.

Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity and see if your old identity is still listed.

To find your old database, search for "Microsoft User Data" (without the
quotes).

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.

Let us know if you are still having problems.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[Barry Wainwright [MVP]]

I installed Office for Mac 2004 software week ago when I got my first Mac
computer.
Suddenly today when I started Entourage again it started like never used
before asking same questions as in first time. All mails downloaded in 6
days were gone too.
My Main Identity database is 18Mb in size and I hope that this 18Mb have all
my mails from first 6 days.
When I try to import database using import function database icans are grey
and cant be imported.
If database is opened with entourage nothing is restored from Main Identity
database.
Are all mails lost?
Why Entourage started again 'first time after install' run?
Why Office database utility can't fix this?
Any good news?

Thanks,

Antti
Lost but not as much as Microsoft support for Mac Office in Finland

See this blog entry:

<http://www.barryw.net/weblog/files/lost_data.html>