Entourage stopped launching after 11.3.3 update

[hannah.lauren]

I installed auto update 11.3.3, and now my Entourage application will
not launch. It will bounce in the dock, but then I get only a white
screen and a spinning color wheel. I have tried deleting all files that
end in office.prefs.plist. I have also tried deleting the entire
Microsoft folder from the preferences then reinstalling from the CD and
updating again, but this gets me back to where I started from. I even
tried updating my Stuffit Expander to 10 and then reinstalling the CD
and updating again, but still this does not help.

I have 2 user accounts set up for myself on my computer (G4 Powerbook
OS X v.10.3.9). On the administrative user I do not use Entourage, and
it will open under that account. But on my other user account, (the one
where I use Entourage every day and have saved all my emails!) It will
not open. It does not seem to affect any of the other Office
applications...only Entourage.

Any Ideas??? Please help!

 

[Diane Ross]

I installed auto update 11.3.3, and now my Entourage application will
not launch. It will bounce in the dock, but then I get only a white
screen and a spinning color wheel. I have tried deleting all files that
end in office.prefs.plist. I have also tried deleting the entire
Microsoft folder from the preferences then reinstalling from the CD and
updating again, but this gets me back to where I started from. I even
tried updating my Stuffit Expander to 10 and then reinstalling the CD
and updating again, but still this does not help.

I have 2 user accounts set up for myself on my computer (G4 Powerbook
OS X v.10.3.9). On the administrative user I do not use Entourage, and
it will open under that account. But on my other user account, (the one
where I use Entourage every day and have saved all my emails!) It will
not open. It does not seem to affect any of the other Office
applications...only Entourage.

Any Ideas??? Please help!

It sounds like preferences.

com.microsoft.OfficeNotifications.plist
com.microsoft.DatabaseDaemon.plist
com.microsoft.Entourage.plist
Microsoft/Entourage Preferences

Make sure you have only one daemon in your Startup Items (located in System
Preferences --> Accounts). If you see more than one Microsoft Database
daemon, delete them all and let Entourage recreate a new one.

If you need to quickly access your mail and are unable to fix the problem
deleting the preferences, move your Microsoft User Data folder to your
Shared folder. Switch to the admin user and move the Microsoft User Data
folder to your Documents folder.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>