Entourage Stops Connecting To Exchange Randomly

[Integratechs]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Email Client: Exchange

I am in the process of migrating a company from an older Exchange 2003 / 2003 server setup to Exchange 2007 / 2008 server. So far the migration has gone well but we have had a few glitches. The main issue now is that for the last week or so some clients on the local network will be disconnected every 15-30 minutes or receive a password error. Sometimes if they close Entourage and open it then it works fine then it suddenly is not connected. Sometimes they are prompted for a password and when they click no to not change it then it connects. Does anyone know why it would do this? I've poured over the event logs on the server and have done countless searches elsewhere but there is not a clear reason as to why it would do this. One thing that I noticed is that if I changed the server address from the standard setting: https//mail.domain.com/exchange/[email protected] to just mail.domain.com then it works perfect. That won't work as a permanent solution because once they are outside the network they will have to manually change the server address back.

 

[sdotbailey]

dear god...if you find an answer to this, please post it. I experience the same thing and from the couple of random things I've found on the net, it's a server side problem that can be patched on that end. It's not a user thing from what I've seen.

My problem is that my work email server only supports windows and outlook, so, I'm screwed from what I can tell. If I find anything, I'll let you know as well.

 

[William Smith [MVP]]

I am in the process of migrating a company from an older Exchange
2003 / 2003 server setup to Exchange 2007 / 2008 server. So far the
migration has gone well but we have had a few glitches. The main
issue now is that for the last week or so some clients on the local
network will be disconnected every 15-30 minutes or receive a
password error. Sometimes if they close Entourage and open it then it
works fine then it suddenly is not connected. Sometimes they are
prompted for a password and when they click no to not change it then
it connects. Does anyone know why it would do this? I've poured over
the event logs on the server and have done countless searches
elsewhere but there is not a clear reason as to why it would do this.
One thing that I noticed is that if I changed the server address from
the standard setting: https//mail.domain.com/exchange/[email protected]
to just mail.domain.com then it works perfect. That won't work as a
permanent solution because once they are outside the network they
will have to manually change the server address back.

Have a look at my instructions for connecting to an Exchange Server at work:

"Connecting Entourage to an Exchange Server at work"
<http://entourage.mvps.org/exchange/exchangeatwork.html>

While these instructions were written using Entourage 2004 they still
apply to Entourage 2008.

If you're using Kerberos authentication then I suggest using standard
authentication while troubleshooting.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[Integratechs]

For the password errors it seems that the user was syncing the keychain through a website or another application and was changing the login credentials. So far it seems to be working now that they stopped doing that. I doubt that solved the disconnect issue but we'll see.