Entourage Unexpectedly (and repeatedly) Quits

[Scott Cardais]

Entourage 2004 recently started to quit unexpectedly on both my desktop
(iMac 10.4.8) and MacBook Pro (10.4.*).

I have rebuild the database and repaired permissions.

I launch Entourage and it quits in less than one minute. I have sent error
reports to Microsoft but I would sure like to know if anyone else out there
has experienced these problems recently.

Until now, I've found Entourage to be quite stable and reliable and I prefer
it to Apple's Mail.app

I recently upgraded to 11.3.4 but the problem started before then. I was
actually hoping the upgrade might fix it but no luck.

Any suggestions?

Thanks in advance,

Scott C.

 

[Diane Ross]

Entourage 2004 recently started to quit unexpectedly on both my desktop
(iMac 10.4.8) and MacBook Pro (10.4.*).

I have rebuild the database and repaired permissions.

I launch Entourage and it quits in less than one minute. I have sent error
reports to Microsoft but I would sure like to know if anyone else out there
has experienced these problems recently.

Until now, I've found Entourage to be quite stable and reliable and I prefer
it to Apple's Mail.app

I recently upgraded to 11.3.4 but the problem started before then. I was
actually hoping the upgrade might fix it but no luck.

Re-appling the latest combo updater from Apple can also overwrite
potentially problem causing files.

Mac OS X 10.4.8 Combo Update (PPC)
<http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=11795&cat=1&pla
tform=osx&method=sa/MacOSXUpdCombo10.4.8PPC.dmg>

Mac OS X 10.4.8 Combo Update (Intel)

<http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=11797&cat=1&pla
tform=osx&method=sa/MacOSXUpdCombo10.4.8Intel.dmg>

Re-install Office from original media then updating can resolve issues with
unexpected quits. Use "Remove Office" first.

Delete .plist files: Unexpected quits -- especially those that occur after a
major Mac OS X update -- can be solved by deleting corrupt .plist files.
Preferences can be found in your User's Library/Preferences folder:

com.microsoft.OfficeNotifications.plist
com.microsoft.DatabaseDaemon.plist
com.microsoft.Entourage.plist
Microsoft folder
com.apple.LaunchServices.plist

Caches: In some cases, unexpected quits an other issues can be resolved by
deleting specific system caches. Try deleting files that start with
"com.apple.LaunchServices" from the /Library/Caches folder.

Visit the Troubleshooting Entourage Pages for more help:

<http://www.entourage.mvps.org/troubleshoot/index.html>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>