entourage "unexpectedly quit" due to non-display of messages in inbox subfoler

[Michelle Casey]

entourage "unexpectedly quits" due to non-display of messages in
inbox subfoler

some messages in inbox subfolder (ie thirty messages in a row from
yesterday) display as a blank gray block in folder view. Messages
before and after the blank area appear OK. The number of messages
that appear as blank sometime vary (as many as thirty in a row as little
as five in a row in the same subfolder)

on clicking the message line in the blank area the message line item
either appears and the message is readable or it immediately causes
Entourage to "unexpectedly quit" or throws an "unable to read" error
then quits.

I have found no pattern to what causes the crash ... sometime a click
on a message is readable, sometime a click on the same message
causes Entourage to crash. This occurs with the preview pane active
and not active.

This issue has occured over two days in two inbox subfolders that are
set up (using Rules) for two different e-mail accounts from two
different e-mail providers.

I am using Entourage 10.1.4 on Mac OS X 10.2.6 I have my mail
receive setting set to download mail to local drive and erase from
server.

Sounds like data corruption to me. Do you think it is just the
subfolders, or the entourage db or my hard drive?
(please not the hard drive - don't want to reformat - ran a test on the
hard drive and came back with no errors)

Let me know if you have any insight to issue and resolution and/or if
you need more info.

 

[Michelle Casey]

That fixed the problem. Thanks!
mc

-----Original Message-----
This could be a sign of database corruption, indicating you need to rebuild
the Entourage database. First, go to Entourage -> Turn Off Office
Notifications. Now, quit Entourage, and then restart Entourage holding down
the Option key. When the Rebuild dialog box comes up, choose to do a
Typical Rebuild.



--
Mickey Stevens (Microsoft MVP for Office:mac)
PowerPoint FAQ featuring PowerPoint:mac: <http://www.pptfaq.com/

Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

.

 

[Danny]

-----Original Message-----

 

[Danny]

-----Original Message-----

entourage "unexpectedly quits" due to non-display of messages in
inbox subfoler

some messages in inbox subfolder (ie thirty messages in a row from
yesterday) display as a blank gray block in folder view. Messages
before and after the blank area appear OK. The number of messages
that appear as blank sometime vary (as many as thirty in a row as little
as five in a row in the same subfolder)

on clicking the message line in the blank area the message line item
either appears and the message is readable or it immediately causes
Entourage to "unexpectedly quit" or throws an "unable to read" error
then quits.

I have found no pattern to what causes the crash ... sometime a click
on a message is readable, sometime a click on the same message
causes Entourage to crash. This occurs with the preview pane active
and not active.

This issue has occured over two days in two inbox subfolders that are
set up (using Rules) for two different e-mail accounts from two
different e-mail providers.

I am using Entourage 10.1.4 on Mac OS X 10.2.6 I have my mail
receive setting set to download mail to local drive and erase from
server.

Sounds like data corruption to me. Do you think it is just the
subfolders, or the entourage db or my hard drive?
(please not the hard drive - don't want to reformat - ran a test on the
hard drive and came back with no errors)

Let me know if you have any insight to issue and resolution and/or if
you need more info.
.

Michelle; I too have trouble with my Entourage email,
when I click on the delted files folder the whole
program unexpectedly quits, or so the window tells
me. Please let me know if you receive any thing that
works on your issue.
Thanks

 

[Diane Ross]

Michelle; I too have trouble with my Entourage email, when I click on the
delted files folder the whole program unexpectedly quits, or so the window
tells me. Please let me know if you receive any thing that works on your
issue. Thanks

This indicates database corruption.

Make sure you have enough hard disk space available for twice that amount.
As part of the rebuilding process, Entourage creates a second database file.

Quit all Office applications (including Entourage and Notifications [very
important] ). Hold down the Option key and re-launch the application. In a
few seconds, you'll be greeted with a dialogue box asking if you want the
"Typical Rebuild" or the "Advanced Rebuild." Choose "Typical."

Caution: Some of your data might be lost if you choose the Advanced Rebuild
option. You should use this option only if you have already performed a
typical rebuild and continue to experience problems starting Entourage or
storing data.

During the rebuild process, the old files are renamed in case for some
reason the rebuild was not successful. After you've rebuilt your database
and checked the application's performance, you can delete the old versions
from your hard drive. Do not throw away these files unless you are satisfied
with the rebuild.

Full details can be found on our Database page:

Database <http://www.entourage.mvps.org/faq/database.html#Anchor-3800>

--
Diane Ross
MVP Entourage (MVPs are volunteers)
Entourage Help Page
<http://www.entourage.mvps.org/>

-----Original Message----- entourage "unexpectedly quits" due to non-display
of messages in inbox subfoler

some messages in inbox subfolder (ie thirty messages in a row from
yesterday) display as a blank gray block in folder view. Messages before and
after the blank area appear OK. The number of messages that appear as blank
sometime vary (as many as thirty in a row as little as five in a row in the
same subfolder)

on clicking the message line in the blank area the message line item either
appears and the message is readable or it immediately causes Entourage to
"unexpectedly quit" or throws an "unable to read" error then quits.

I have found no pattern to what causes the crash ... sometime a click on a
message is readable, sometime a click on the same message causes Entourage
to crash. This occurs with the preview pane active and not active.

This issue has occured over two days in two inbox subfolders that are set up
(using Rules) for two different e-mail accounts from two different e-mail
providers.

I am using Entourage 10.1.4 on Mac OS X 10.2.6 I have my mail receive
setting set to download mail to local drive and erase from server.

Sounds like data corruption to me. Do you think it is just the subfolders,
or the entourage db or my hard drive? (please not the hard drive - don't
want to reformat - ran a test on the hard drive and came back with no
errors)

Let me know if you have any insight to issue and resolution and/or if you
need more info. .