Entourage Web Services with Exchange 2010 - Autodiscover

[mdowhower]

I know my issues are related to an auto discover setting but here is a
description of the issue I am seeing. Our network is setup with a
server name of mailserver.domain.com and our external URL for our
webmail services is mail.domain.com. The issue I am having with
Entourage is that every time a user connects to the local network and
opens Entourage, Auto Discover changes the web services URL to the
internal server URL. Once the user leaves our network and tries to
connect it no longer connects until they change the URL back to
https://mail.domain.com/EWS/Echange.asmx. I know I am missing
something quite simple but any help to point it out would be greatly
appreciated !

 

[William Smith [MVP]]

I know my issues are related to an auto discover setting but here is a
description of the issue I am seeing. Our network is setup with a
server name of mailserver.domain.com and our external URL for our
webmail services is mail.domain.com. The issue I am having with
Entourage is that every time a user connects to the local network and
opens Entourage, Auto Discover changes the web services URL to the
internal server URL. Once the user leaves our network and tries to
connect it no longer connects until they change the URL back to
https://mail.domain.com/EWS/Echange.asmx. I know I am missing
something quite simple but any help to point it out would be greatly
appreciated !

This sounds like your Exchange admins need to enable AutoDiscover
externally as well and point it to your external server address.

Alternately, your user could always use the internal server address and
use VPN to connect to your network first.

Hope this helps!

--

bill

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