Entourage will not launch

[Polakowski, Brett]

Hello,
I have 2 users who are having the exact same problem. When I try to launch
Entourage, it brings up the start up screen but never gets to doing any
startup checks (font menu, etc) It quits within a few seconds of startup.

I have recreated the database. I have removed/reinstalled Office several
times. Repaired permissions, ran DiskWarrior. I have not tried creating a
second user yet. That's about the last thing I can think of.

Here is from my console log:
2004-10-20 09:38:26.012 Microsoft Error Reporting[1806] CFLog (21): Cannot
find executable for CFBundle 0x14e000
</System/Library/PrivateFrameworks/liberty.framework> (not loaded)
2004-10-20 09:38:26.026 Microsoft Error Reporting[1806] CFLog (21): Cannot
find executable for CFBundle 0x14e030
</System/Library/PrivateFrameworks/liberty.framework> (not loaded)

I can tell you in that location there is a file called liberty.framework.
Not sure why though this may be giving a problem.

At about the same time this problem cropped up, I am having a problem in
Photoshop CS where when using the eyedropper tool it can not read the screen
values in an image. I don't know if there is some relationship (my thought
is there shouldn't be but it's now 2 different people having the exact same
problem.)


Does anybody have any thoughts?

Thanks a lot,
Brett

 

[Mickey Stevens]

Download and install the latest Office 2004 update, which is Office 2004
Service Pack 1. Service Pack 1 includes a number of fixes that are
documented in this article on the Microsoft Knowledge Base:
<http://support.microsoft.com/?kbid=883951>

In Office 2004, use Microsoft AutoUpdate to get the latest updates. From
any Office application, go to Help > Check for Updates (or manually launch
Microsoft AutoUpdate from the Applications folder). If any updates are
needed, they will display in a sheet, at which point you can check them and
press the "Install" button to download and install them.

Updates can also be found at the Microsoft web site:
<http://www.microsoft.com/mac/downloads.aspx#Office2004>

If you are crashing on receiving mail on startup, it is likely happening
because of a corrupt message on the server. Work through the steps on the
"Crashes" page on The Entourage Help Page to resolve the problem.
<http://www.entourage.mvps.org/troubleshoot/send_receive/crashes_hangs.html>

Try checking for corrupt fonts. You can find a detailed procedure at the
McGimpsey & Associates web site.
<http://www.mcgimpsey.com/macoffice/office/troubleshooting.html#fonts>

Hello,
I have 2 users who are having the exact same problem. When I try to launch
Entourage, it brings up the start up screen but never gets to doing any
startup checks (font menu, etc) It quits within a few seconds of startup.

I have recreated the database. I have removed/reinstalled Office several
times. Repaired permissions, ran DiskWarrior. I have not tried creating a
second user yet. That's about the last thing I can think of.

Here is from my console log:
2004-10-20 09:38:26.012 Microsoft Error Reporting[1806] CFLog (21): Cannot
find executable for CFBundle 0x14e000
</System/Library/PrivateFrameworks/liberty.framework> (not loaded)
2004-10-20 09:38:26.026 Microsoft Error Reporting[1806] CFLog (21): Cannot
find executable for CFBundle 0x14e030
</System/Library/PrivateFrameworks/liberty.framework> (not loaded)

I can tell you in that location there is a file called liberty.framework.
Not sure why though this may be giving a problem.

At about the same time this problem cropped up, I am having a problem in
Photoshop CS where when using the eyedropper tool it can not read the screen
values in an image. I don't know if there is some relationship (my thought
is there shouldn't be but it's now 2 different people having the exact same
problem.)


Does anybody have any thoughts?

Thanks a lot,
Brett