Entourage will not pull email or calendar items.

[UAcrobi]

Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel Email Client: Exchange We have over 150 Mac users all setup the same way, but only one is having the issue. What happens is you open up Entourage and the account connects but it will not pull down the folders, emails or, calendar items into the main window. The folder list does not populate, the calendar appears blank.
The weird part is that the public folders list will populate, if you click on folder properties for the account it WILL pull all of the folders and their current sizes. If you give another entourage user delegate access, they can pull up the calendar items but not the email. We then configured entourage with MY account information on the same computer and it pulled everything correctly. We tried his account information on my computer, which is running Snow Leopard, and it had the same issues. We put his account information in Apple Mail on my Snow Leopard machine and it did pull all of his emails properly. So it seems to be something specifically with his account and entourage but our email admin cannot seem to see anything different that any of our other Mac users.

Server Specifics:
Outlook Web Access version: 8.2.176.2
Microsoft Exchange Client Access server version: 8.2.176.0
Mailbox server Microsoft Exchange version: 8.2.176.0

Entourage: Version 13.0.3 (091002)

 

[UAcrobi]

Small update, I just installed the 13.0.4 update that was released yesterday. Still same issue.

 

[William Smith [MVP]]

We have over 150 Mac users all setup the same way, but only one is
having the issue. What happens is you open up Entourage and the
account connects but it will not pull down the folders, emails or,
calendar items into the main window. The folder list does not
populate, the calendar appears blank.

Since the problem follows the user to a different computer then his
Exchange account may have some minor corruption.

I suggest asking your Exchange admin to migrate his data to a new
mailbox on the server and then connecting again.

Hope this helps!

--

bill

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