B
Brett
I can 't open entourage in the current identity. Is there any way to edit
identities without Entourage being open?
identities without Entourage being open?
D
Diane Ross
Try holding down the Shift key when starting Entourage, this will disable
any schedules that are trying to run. Can you open Entourage now? If no,
then hold down the Option key when starting Entourage. This will allow you
to rebuild your database.
Quit any applications that are running, including virus-protection
applications, all Office applications, Microsoft Messenger for Mac, and
Office Notifications, because they might interfere with rebuilding.
<http://www.entourage.mvps.org/database/rebuild.html>
If you can start up with schedules disabled....
One new trick with Entourage 2004 is that you can start it up from default
settings - i.e. with Send & Receive All schedule OFF (Manual only) - by
holding down the Shift key at startup - like "Extensions Off" when starting
up your Mac. This allows Entourage to launch without crashing in situations
like this. You could then turn off Preview Pane and check the server looking
for the suspect message.
If you have POP accounts, you'd do it by using your Webmail account or use
Allow Online Access in the Options window of the account settings. Next,
select the server icon now appearing in the Folders List and turn off
Preview Pane.
If IMAP, Exchange or Hotmail just check your Inbox and folders affected by
rules with Preview Pane turned off.)
B
Barry Wainwright [MVP]
You don't say what error you are getting. If it is to do with "can't open
with this version", then you need to re-apply the office updates.
Also, you don't state what version of Entourage - if it's 2004 you can
select 'check for updates' from the Help menu. If it's vX you have to go to
the mactopia web site and download updates form there.
Please, in future give a few more details so we can assist you a little
better
