Entourage won't print

[djr]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

Just installed Leopard and Office 2008. I am unable to print ANY emails from Entourage. All other apps print fine. I don't get an error message or any kind of communication whatsoever, it just ignores the print command altogether, both Print and Print One Copy. Ideas?

 

[Diane Ross]

Just installed Leopard and Office 2008. I am unable to print ANY emails from
Entourage. All other apps print fine. I don't get an error message or any kind
of communication whatsoever, it just ignores the print command altogether,
both Print and Print One Copy. Ideas?

I know that printing in Leopard has been troublesome. Not sure why Entourage
is not printing. First test in a new User. Go to System Preferences -->
Create a New User in Accounts. Switch to the New User by logging out/in or
use Fast User Switching. Test Entourage printing there.

If it works, then you know there is a problem in your User's folder. If not,
then I'm not sure what could be the cause for Entourage not printing when
other applications print OK.

 

[djr]

Thanks Diane. I tried what you suggested, but no luck. By the way, I don't even get a print dialog box. I'm thinking the next step may be to try reinstalling Entourage.

Dan

 

[Diane Ross]

Thanks Diane. I tried what you suggested, but no luck. By the way, I don't
even get a print dialog box. I'm thinking the next step may be to try
reinstalling Entourage.

Test in a new User first. Go to System Preferences --> Create a New User in
Accounts. Switch to the New User by logging out/in or use Fast User
Switching. Test Office there.

If that fails, apply the Apple combo updater. If that fails, then do the
"Remove Office" and reinstall. Restart after installing then apply update.

 

[Kurt]

Test in a new User first. Go to System Preferences --> Create a New User in
Accounts. Switch to the New User by logging out/in or use Fast User
Switching. Test Office there.

If that fails, apply the Apple combo updater. If that fails, then do the
"Remove Office" and reinstall. Restart after installing then apply update.

I reinstalled Entourage 2004 on one of my G5 Imacs after installing
Leopard - updated with combo 10.5.3 and then, yesterday, 105.4.

I, too, cannot get Entoruage to print -get an error box with a number.
Will try a reinstall, but part of the installation problem with
Entourage is that they couldn't figure out how to do a combo updater for
all those updates since the install disk was manufactured. I must have
installed 10 or more updates to get it up to current version.

First any thoughts on why no print?

And second, does MS have a combo update hidden somewhere?

 

[Mickey Stevens]

I reinstalled Entourage 2004 on one of my G5 Imacs after installing
Leopard - updated with combo 10.5.3 and then, yesterday, 105.4.

I, too, cannot get Entoruage to print -get an error box with a number.
Will try a reinstall, but part of the installation problem with
Entourage is that they couldn't figure out how to do a combo updater for
all those updates since the install disk was manufactured. I must have
installed 10 or more updates to get it up to current version.

First any thoughts on why no print?

It sounds like you might have a corrupt printing form. Delete this folder:
/Users/<Your User>/Documents/Microsoft User Data/Printing Forms/

It will be recreated next time you print something, most likely eliminating
the corruption that did not allow you to print earlier.

And second, does MS have a combo update hidden somewhere?

I don't think so, unfortunately. This is a frequent request; hopefully
they'll make the next one a combined updater.

 

[Diane Ross]

And second, does MS have a combo update hidden somewhere?

The 12.5 combo was released on Tuesday.

<http://www.entourage.mvps.org/downloads/mactopia_dl.html>

 

[SteinkeBeyer]

I tried what was suggested below:

It sounds like you might have a corrupt printing form. Delete this folder:
/Users/<Your User>/Documents/Microsoft User Data/Printing Forms/

After doing this I was able to print my calendar!

Roman