Entourage won't save Passwords... Keychain interaction?

R

rohan

Hi, I recently added a new account, and was advised that the sending
and receiving mail servers needed to be different - however when I
tried to configure the new account, I discovered that the passwords had
either been changed for existing accounts, and when I then tried to
re-enter passwords, nothing would be saved in any of the accounts, even
when 'save password' option is checked...
I think there may be a problem with the interaction with Keychain
Access - but I've tried deleting Keychains etc - quitting and
restarting Entourage - however every time I restart Entourage, it asks
for every password for each account again - which is obviously a big
time-waster... Does any1 have any ideas about the interaction between
Passwords & Keychains, or do I need to re-install Entourage to get
things working again? I really hope not - as all the folders/contact
info will be lost (I assume)...
thx, Retroh
 
S

Simon Marsh

Retroh
Im also having trouble with keychains and Entourage
On certain clients after logging into Exchange, I get asked for keychain
passwords. I have been told to delete the keychain from the keychain manager
including reference files and the files in the library, but they still come
back

Any success let me know
sim
 
D

Diane Ross

Hi, I recently added a new account, and was advised that the sending
and receiving mail servers needed to be different - however when I
tried to configure the new account, I discovered that the passwords had
either been changed for existing accounts, and when I then tried to
re-enter passwords, nothing would be saved in any of the accounts, even
when 'save password' option is checked...
I think there may be a problem with the interaction with Keychain
Access - but I've tried deleting Keychains etc - quitting and
restarting Entourage - however every time I restart Entourage, it asks
for every password for each account again - which is obviously a big
time-waster... Does any1 have any ideas about the interaction between
Passwords & Keychains, or do I need to re-install Entourage to get
things working again? I really hope not - as all the folders/contact
info will be lost (I assume)...
thx, Retroh

Try Keychain FirstAid. Look under Keychain Access in the menu bar.
Test to see if the problem is fixed. If not...

1. Go to the system keychain and delete the entry for that account.

2. Go to Entourage, select 'accounts' from the Tools menu, choose the
account that was giving you trouble and click on Edit. Select the 'account
settings' tab.

3. Delete the password from the password box in the POP settings (leaving
the box empty).

4. Close the account window.

5. Re-open the account window and enter your proper password, check the
'save in keychain' check box and close the window again.

The password should now stick.

If you are still having problems, post back what type of mail account you
have (POP/IMAP/HotMail/MSN*/Exchange).

For help see:<http://www.entourage.mvps.org/accounts/index.html>

<http://www.entourage.mvps.org/exchange/setup.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 

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