Entourage X / Palm Sync Trouble

P

Patrick Queen

After buying a new Tungsten E, I installed the Palm desktop software and the
Entourage Handheld Sync software. Since this new handheld replaces one that
died, I changed the "user name" in the "Edit Users" section of the Hotsync
menu to correspond with that of my new handheld.

My understanding was that the Entourage Handheld Sync software automatically
removes the Palm conduits to make way for the Entourage ones, but when I
attempt to sync, I get this message:

"A conflict in the installed conduits has been detected. To allow
synchronization to proceed, use the Conduit Settings dialog to turn off the
extra conduits for this user, or drag the extra conduits to the Disabled
Conduits folder."

Problem is, I see no extra conduits in the Conduit Settings dialog, and I'm
not sure where to find the "extra conduits" to drag to the Disabled Conduits
folder.

Note: I have successfully performed the sync with my office Mac; might there
be an issue with trying to sync with two different computers?

Might there be a continuing compatibility issue based on the fact that my
previous handheld had a different user name?

Thanks for your time. Would be mighty grateful for your assistance.

Best,

Patrick
Mac OS 10.3.5
Entourage X
 

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