Entourage X

[Edward]

Greetings...a minor problem with Entourage X. Running Panther 10.3.2
and Entourage 10.1.4. Every once in a while all my choices in the upper
left icon windows (mail, calendar, notes, address book etc.) go black as
the cursor goes over them. Entourage then stops working and I will get
either a blank message window or an error -192 window. When I force
quit and reopen, it's usually OK.

I have performed both typical and advanced rebuild with notifications
off. I have repaired disk permissions with Disk Utility and completely
defragmented with Tech Tool Pro 4. And, it still happens.

I think I may be facing a reinstall of Entourage. Also, I have an iBook
running same system and no problem there so I do not think it's related
to Panther. Before I reinstall, if anyone has any other ideas I'd be most
appreciative.

Thank you.

Edward

 

[Paul Berkowitz]

Greetings...a minor problem with Entourage X. Running Panther 10.3.2
and Entourage 10.1.4. Every once in a while all my choices in the upper
left icon windows (mail, calendar, notes, address book etc.) go black as
the cursor goes over them. Entourage then stops working and I will get
either a blank message window or an error -192 window. When I force
quit and reopen, it's usually OK.

I have performed both typical and advanced rebuild with notifications
off. I have repaired disk permissions with Disk Utility and completely
defragmented with Tech Tool Pro 4. And, it still happens.

I think I may be facing a reinstall of Entourage. Also, I have an iBook
running same system and no problem there so I do not think it's related
to Panther. Before I reinstall, if anyone has any other ideas I'd be most
appreciative.

Yes, This isn't a database issue. You could try removing
~/Library/Preferences/Microsoft/ folder and
~/Library/com.microsoft.Entourage.plist file, and try now.

If that doesn't help, you MUST use the Remove Office utility (from the Value
Pack on the Office CD), the reinstall Office X and all the updates. It won't
touch your data and doesn't take very long.

--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/toc.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - 2001 or X.
It's often impossible to answer your questions otherwise.