Entourage

[Rossella]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)

Hi, recently I have starting having two different problems with entourage 2004. version 11.3.3
One is that when i try to send mail a window appears saying: " Mail could not be sent The server account returned the error 5.7.0 error authentication failure. Your user name or security password or settings may be incorrect". I haven't changed the setting. I have checked with my server and my settings and password are correct . I have also tried to rebuild the identity but the problem persist.
If i send the mail manually accessing the send all button from the pop up menu, thou the mail goes. ???? any suggestions
The other problem is that quite randomly and occasionally a mail message either in my sent item or in my inbox disappear and the window with error 4362 appear saying that the action could not be completed???

 

[Diane Ross]

Hi, recently I have starting having two different problems with entourage
2004. version 11.3.3

You need to upgrade. Current version is 11.4.1

One is that when i try to send mail a window appears saying: " Mail could not
be sent The server account returned the error 5.7.0 error authentication
failure. Your user name or security password or settings may be incorrect". I
haven't changed the setting. I have checked with my server and my settings and
password are correct . I have also tried to rebuild the identity but the
problem persist.
If i send the mail manually accessing the send all button from the pop up
menu, thou the mail goes. ???? any suggestions
The other problem is that quite randomly and occasionally a mail message
either in my sent item or in my inbox disappear and the window with error 4362
appear saying that the action could not be completed???

Error 4362 indicates database problems. Since you have tried to rebuild your
database and it did not fix your problems, I suggest manually moving your
data into a new Identity.

How to manually move your data:

<http://www.entourage.mvps.org/install/manual_install.html>

<http://www.entourage.mvps.org/error/page.html#error4362>