entourage

[Rossella]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)

Diane Ross answer:

You need to upgrade. Current version is 11.4.1

<http://www.entourage.mvps.org/downloads/mactopia_dl.html&gt <http://www.entourage.mvps.org/downloads/mactopia_dl.html&gt>;

Hi Diane
after your reply i have upgraded my entourage and the problem of a window appearing saying: " Mail could not be sent The server account returned the error 5.7.0 error authentication failure. Your user name or security password or settings may be incorrect" still persist, although less consistently.
Any other suggestions?
thanks
Rossella

 

[Diane Ross]

after your reply i have upgraded my entourage and the problem of a window
appearing saying: " Mail could not be sent The server account returned the
error 5.7.0 error authentication failure. Your user name or security password
or settings may be incorrect" still persist, although less consistently.
Any other suggestions?

I didn't expect the upgrade to fix your problem, but if I remember
correctly, you had a much older version installed. Updates often fix many
little annoyances in Entourage.

Have you checked your keychain?

Send & Receive Basics:

1. If you can receive but not send then you have a bad SMTP configuration
2. If you can send but not receive you have a bad POP or IMAP configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.

Keychain First Aid:

Run Keychain Access found in /Applications/Utilities/Keychain Access.

Go to the Keychain Access Menu and drag down to Keychain First Aid.
Enter your login password, click 'Verify' and 'Start'.

You will probably get some items colored red. Click 'Repair' and 'Start'. If
some items are still red, 'Repair' again.

Test to see if the problem is fixed. If not...

1. Go to the system keychain and delete the entry for that account.

2. Go to Entourage, select 'accounts' from the Tools menu, choose the
account that was giving you trouble and click on Edit. Select the 'account
settings' tab.

3. Delete the password from the password box in the POP settings (leaving
the box empty).

4. Close the account window.

5. Re-open the account window and enter your proper password, check the
'save in keychain' check box and close the window again.