Envelope Address Printing other characters

[CB]

When trying to print a #10 envelope from Word (Office XP) under tools
envelope wizard, the address looks fine on that screen but prints unusual
characters like happy faces in white and black, clover symbol, hearts,
diamonds, etc. in a single line. No address is printed. It requires several
more pages to finish printing, again only printing part of a single line at
the top of the page.

I have already reinstalled Office to detect and repair (no problems noted),
reinstalled the printer driver from cd which printed a fine test page, and
followed instructions from other postings about re-doing the style and
formatting of the envelope. I have also run the current Norton antivirus but
nothing appeared wrong.
This printing problem is only for envelopes. I can print a regular Word
document fine.

The printer is a Dell P1500. Suggestions are welcome. Thanks.

 

[Graham Mayor]

Not come across that one before, but one possibility is a corrupt user
information entry in the Word data key. Delete that key and see if there's
an improvement - http://www.gmayor.com/my_toolbars_are_missing.htm will show
you how. Asw a matter of course clear up orphan files -
http://www.gmayor.com/what_to_do_when_word_crashes.htm

See if the envelope templates (from the downloads page of my web site) print
normally.

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Graham Mayor - Word MVP


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[CB]

Thanks for your reply Graham. Your regedit suggestion was close. I found a
european font registry in there and deleted it. I was able to print one
normal envelope. But then the problem came back and stayed.

I contacted Dell and we determined that is is a firmware problem in the
printer with no updates or solutions - not a Word problem. We laboriously
reinstalled the drivers several times only to print a couple normal
envelopes. Apparently, Windows kept corrupting the printer's firmware. The
printer now does not print anything but a line of odd characters using many
sheets of paper. We are buying a new printer.

Thanks for the other info as that computer was due for a tidy up anyways.