Envelope Problem

A

abs

User creates letter and then highlights the address, clicks on Tools/Letters
and Mailings/Envelopes and Labels and the address does not appear in the
Delivery Address box. She can copy and paste the address into the Delivery
Address box, she can also click on the Address Book and get an address from
her contacts, but the normal procedure of creating the letter and then
clicking on Tools/Letters and Mailings/Envelopes and labels does not show the
address from the current, open letter. Had her reboot thinking Word was just
cranky on a Monday morning, but that did not do anything. User is using Word
2003 SP-2. Any suggestions?
 

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