Envelope setup changes to letter

[Joel]

I have a report in Access 2000 that is set to print on a
COM 10 Envelope in Page Setup. However, for some reason
it gets changed somehow to 8 1/2 x 11 Letter when certain
people print the report. They are printing the report
from a form (i.e. push a button, and the report is kicked
to the printer), but in doing so seems to change and save
the report's page setup. Any ideas what would cause this
and how I could correct?

Thanks in advance for any advice!

 

[Fredg]

Joel,
If you are using Access 2000 this is a known bug and is documented in
the Microsoft Knowledgebase article:
Q245021 'List of Fixed Problems in Microsoft Office 2000 Service
Release 1/1a (SR-1/SR-1a)'
And specifically:
Q240826 'Lost Printer Settings when Name Autocorrect is turned on'

Turn off the Name AutoCorrect feature as a temporary 'fix'.
Then download and install the Service Release 1/1a.