Envelopes and Labels Merge Fails

[Hal Perry]

When I attempt to use the "Envelopes and Labels" option
in Word the merge fails. A blank screen appears, but no
list address books to access. I'm then invited to send a
message to Microsoft, but no further diagnostic messages
come back. There are no error messages. The address
books are working in Outlook. I have uninstalled and
reinstalled both Outlook and the rest of Office, without
success (it still find most of the Word setup
information) Word accesses its files from an SBS 2000
server and Outlook uses the Exchange 2000 profile.

I know that this is vague, but am wondering if anyone has
seen this behavior and might have encountered a fix. I
can reinstall the whole workstation, but would like not
to if I can help it.

 

[Cindy M -WordMVP-]

Hi Hal,

Best place to try tracking this down is with the help of an
OUTLOOK newsgroup.

But here are a couple of trouble-shooting steps you can try,
in order to narrow things down a bit before you ask there.
They'll want to know the results of these tests.

- Does the problem also occur when you boot Windows in SAFE
MODE?

- If Outlook is using Word as its email editor, try turning
that off, and see if it makes any difference

- Try booting Word (not as OL email editor) using the /a
switch (Word's "safe mode") and see if that makes any
difference

When I attempt to use the "Envelopes and Labels" option
in Word the merge fails. A blank screen appears, but no
list address books to access. I'm then invited to send a
message to Microsoft, but no further diagnostic messages
come back. There are no error messages. The address
books are working in Outlook. I have uninstalled and
reinstalled both Outlook and the rest of Office, without
success (it still find most of the Word setup
information) Word accesses its files from an SBS 2000
server and Outlook uses the Exchange 2000 profile.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep
30 2003)
http://www.mvps.org/word

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