Envelopes/Labels not printing in Word

T

Tom

My father-in-law is having a very strange issue with Word (on Office for Sm
Bus). Everything works - you can print letters, etc. However, you can't
print envelopes or labels. By this I mean that you can set them up fine in
Word, and then click Print and Word says they print... however, all you get
on the printer is a blank page or a blank envelope. This is on a Lexmark
X5150. I don't believe it is the printer because everything else prints
fine - documents, pictures, etc. It is only when you use the envelope or
label function in Word that you get blank envelopes/labels.

I can try deinstalling and reinstall Office, but I hate to go to that
extreme. Anyone know why this is occuring? And how this can be resolved?
Thanks in advance.

Tom
 

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