Envelopes mail merge not printing all the envelopes - Word 2007

[Tammy]

Hi,

I have a user who is trying to print envelopes using Word 2007 mail merge.
As far as I can tell, all steps have been handled correctly, and when we
preview them, all the envelopes are there. When we try to print, however,
only the first envelope prints, and then there is an error on the printer
that says "Tray 1 Load Plain Com 10." There are plenty of envelopes already
loaded.

We have tried printing "All," specified the exact records to print (1-525),
and have tried the "Edit individual letters..." option. "All" and using the
exact number of records options print just one envelope. If we "Edit
individual letters..." the printer just prints an error page, no envelopes.

We are using Word 2007, and Vista OS. Does this sound like a printer
problem? I can't see in Word where she is going wrong. I couldn't find any
topics in the discussion groups that matched this problem.

Any suggestions? Thanks so much!

 

[Graham Mayor]

A couple of suggestions you could try

Merge to a new document then use the following macro to print the document

Sub SplitMergeLetterToPrinter()
' splitter Macro
' Macro created 16-08-98 by Doug Robbins to print each letter created by a
' mailmerge as a separate file.
'
Letters = ActiveDocument.Sections.Count
Counter = 1
While Counter < Letters
ActiveDocument.PrintOut Background:=False, Range:=wdPrintFromTo, _
From:="s" & Format(Counter), To:="s" & Format(Counter)
Counter = Counter + 1
Wend
End Sub

or

Try using one of the sample envelopes you can download from my web site as
the basis of the merge, and set the merge type to letter. Ensure that the
print options are set to the correct tray then merge normally.

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Graham Mayor - Word MVP


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[Tammy]

Hi Graham,

Thank you very much for your response. In our case, it did appear to be a
printer problem, and we were able to fix it this morning.

I am printing out your suggestion, however, in case I run into something
like this in the future. I almost wish the problem wasn't fixed so that I
could test out the macro!

Thanks, again, for taking the time to answer my post. It has been greatly
appreciated.

 

[Graham Mayor]

You are welcome

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Graham Mayor - Word MVP


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