Error 0x800ccc19: timed out

[Dave Ryan]

I am unable to send any emails using MS Outlook 2000. I get an error stating
that it has "timed out" trying to find the server. (0x800ccc19).

I was on the phone with Microsoft for 2 hours last nite and they still can't
fix it.

I uninstalled my virus protection and dropped all firewalls. Still no good.

Can someone help me?

Thanks!

 

[K. Orland]

Have you verified you have the correct smtp information entered? Does it
require authentication? Did you contact your ISP to verify whether or not
they're experiencing technical difficulties? Does your ISP offer web access
email, can you check that ok?

 

[Dave Ryan]

Yes, I have verified that my information is correct and I did contact the ISP
and there are not technical difficulties on their end. I used their web-mail
service with no problem, as well.

I also tried installing Mozilla's Thunderbird to see if it was just MS
Outlook, but had the same problem.

 

[K. Orland]

This is likely not specifically an Outlook issue then. What O/S are you
running? Has anything changed at all, any new software installs...even
toolbars?
--
Kathleen Orland

http://www.howto-outlook.com/

 

[Dave Ryan]

I am running Windows XP Home Edition with service pack 2. I have windows
update itself when updates are available, so it may have installed new
software.

Other than that, no new software has been installed. I don't think there
are any new toolbars, but I will have to ask my wife if she did anything.

Have you ever heard of this happening before? Microsoft wasn't very helpful
and sounded completely in the dark about it.

 

[Brian Tillman]

I also tried installing Mozilla's Thunderbird to see if it was just MS
Outlook, but had the same problem.

Then you have a problem that transcends Outlook. Try telnetting to the SMTP
port (usually 25, but it could be different - you ISP will tell you) of your
SMTP server to see if it responds.

 

[K. Orland]

There certainly are a myriad of reasons why Outlook might not behave the way
we think it should! That's why I've asked so many questions.
Have you checked to see if OE will send? It's part of IE.
How recently did this problem start?
--
Kathleen Orland

http://www.howto-outlook.com/

 

[Dave Ryan]

The Microsoft rep did have me do this, but I don't recall the outcome. He
didn't seem to make a big deal out of it. I know that I could not "log in"
using Telnet. It said it was an unkown command.

I tried pinging the smtp server and that worked fine.

 

[Dave Ryan]

The problem started mid-afternoon yesterday. It happened when my wife was
online. I was not able to address the problem until I got home 3-4 hours
later.

I tried OE and had the same problem. The Microsoft rep had me remove IE to
see it that was the problem. Nothing changed.

Now my IE is wacky.

 

[Brian Tillman]

The Microsoft rep did have me do this, but I don't recall the
outcome. He didn't seem to make a big deal out of it. I know that I
could not "log in" using Telnet. It said it was an unkown command.

Windows XP has a built-in telnet command. Open a command prompt window and
type

telnet yoursmtpserver 25

you should see a banner starting with "220" returned to you. If you do not
get connected or do not see the banner, the problem is on the server. If
you do connect and see the banner, enter "quit" to disconnect.

 

[Dave Ryan]

Unfortunately, I am not at my computer (it's at home), so I will try this
when I get home and respond tomorrow or later tonite.

Thanks for the input!

 

[Dave Ryan]

I tried this and I did get the "220" response. I guess that eliminates the
server as the problem?

 

[Plantguy]

Well I have a very similar problem:
We are running Imail as our mail gateway and after installing win2k sp1
(full) and a minor upgrade, a few of m users stopped receiving emails. The
can send but not receive. The get error message 0x800ccc19: their connection
times out.
Everybody else is running fine, these machines are running XP pro and
Outlook 2k and one of them win98 and OE. The XP machines connect to us via
an IPSec tunnel and the win98 via pptp. I know you'll say: well, look at
your firewall, I have not YET just because we have 20 other remote users via
pptp that don't have the problem. I will today.

I turned on logging for Outlook on the xp machines and what I get is:
(inetxp.txt)

Logging session started 09/20/05, 14:10:17:
============================================
14:10:17: Account Object 'domainname.com' Created, dwRemoteMode = 0x0
14:10:17: POP3: Start synchronizing. Mode = Normal Retrieve
14:10:19: POP3: Retrieval of Message 1 Started, size -2
14:11:19: POP3: Callback Timed Out
14:11:19: POP3: RETR command failed, hr = 0x800ccc19
14:11:20: POP3: Message #1 Retrieval failed, hr = 0x800ccc19
14:11:25: POP3: Start synchronizing. Mode = Normal Retrieve
14:11:26: POP3: Retrieval of Message 1 Started, size -2
14:12:31: POP3: Callback Timed Out
14:12:31: POP3: RETR command failed, hr = 0x800ccc19
14:12:32: POP3: Message #1 Retrieval failed, hr = 0x800ccc19
--

pop3log.txt

Microsoft Internet Messaging API 6.00.2800.1409
POP3 Log started at 09/20/2005 14:10:17
POP3: 14:10:18 [db] Connecting to 'domainname.com' on port 110.
POP3: 14:10:18 [db] srv_name = "domainname.com" srv_addr = aa.bb.cc.dd
POP3: 14:10:19 [rx] +OK X1 Initial Tropical Plants
POP3: 14:10:19 [tx] USER claflair
POP3: 14:10:19 [rx] +OK send your password
POP3: 14:10:19 [tx] PASS *******
POP3: 14:10:19 [rx] +OK maildrop locked and ready
POP3: 14:10:19 [tx] STAT
POP3: 14:10:19 [rx] +OK 9 731715
POP3: 14:10:19 [tx] UIDL
POP3: 14:10:19 [rx] +OK 9 messages (731715 octets)
POP3: 14:10:19 [rx] 1 413572503
POP3: 14:10:19 [rx] 2 413572504
POP3: 14:10:19 [rx] 3 413572505
POP3: 14:10:19 [rx] 4 413572506
POP3: 14:10:19 [rx] 5 427227216
POP3: 14:10:19 [rx] 6 427227217
POP3: 14:10:19 [rx] 7 427227218
POP3: 14:10:19 [rx] 8 427227219
POP3: 14:10:19 [rx] 9 427227220
POP3: 14:10:19 [rx] .
POP3: 14:10:19 [tx] RETR 1
POP3: 14:10:19 [rx] +OK 1724 octets
POP3: 14:11:19 [db] Connection to '' closed.
POP3: 14:11:25 [db] Connecting to 'domainname.com' on port 110.
POP3: 14:11:25 [rx] +OK X1 Initial Tropical Plants
POP3: 14:11:25 [tx] USER claflair
POP3: 14:11:25 [rx] +OK send your password
POP3: 14:11:25 [tx] PASS *******
POP3: 14:11:25 [rx] +OK maildrop locked and ready
POP3: 14:11:25 [tx] STAT
POP3: 14:11:25 [rx] +OK 9 731715
POP3: 14:11:25 [tx] UIDL
POP3: 14:11:25 [rx] +OK 9 messages (731715 octets)
POP3: 14:11:26 [rx] 1 413572503
POP3: 14:11:26 [rx] 2 413572504
POP3: 14:11:26 [rx] 3 413572505
POP3: 14:11:26 [rx] 4 413572506
POP3: 14:11:26 [rx] 5 427227216
POP3: 14:11:26 [rx] 6 427227217
POP3: 14:11:26 [rx] 7 427227218
POP3: 14:11:26 [rx] 8 427227219
POP3: 14:11:26 [rx] 9 427227220
POP3: 14:11:26 [rx] .
POP3: 14:11:26 [tx] RETR 1
POP3: 14:11:26 [rx] +OK 1724 octets
POP3: 14:12:31 [db] Connection to '' closed.

I'm starting to think that this is related to an OS issue/bug triggered by
an implementation made by my email server and not a server issue. I know
it's related to sp1 because this is the second time it happened and I was
forced to uninstall it and everthing went back to normal.
My email log says the user logged on/off successfully w/no errors.

I don't want to uninstall sp1 because I think that's not the solution.

Any suggestions would be helpful.

thanks
===============================
Elliott Bujan
Initial Tropical Plants - USA

 

[Dave Ryan]

Okay, after many, many hours of trying to get help on the phone with
Microsoft and my Cable company, I think I have solved the problem!!

This, by the way, was NEVER suggested by either!!

I had a virus! I did a complete virus scan and found more than one worm and
trojan virus. After clearing that up, my email works fine!

Thank you to one and all for all your help and suggestions, though!

 

[Plantguy]

Dave,
what program did you use? I know Microsoft KB on this subject suggested
that there is a problem with Norton and McAfee. I'll try it.

Elliott

 

[Dave Ryan]

I found both Norton and McAfee to be very intrusive and made my machine run
slow. It affected many programs I use very often, so I got rid of both and
downloaded the Free version of Avast!.

I did a through virus scan (which took several hours - I have 3 hard
drives), and it found the worms and trojan hiding in my system. I also ran 2
spyware programs (Spybot R&D and Adaware) as well as A Squared malware
protection, just to be safe.

 

[Brian Tillman]

I tried this and I did get the "220" response. I guess that
eliminates the server as the problem?

Unfortunately. Since you've eliminated the main culprits (firewall and
virus scanner), and have verified that other mail clients also have the
problem, I'm at a loss as to what to suggest next. Enable diagnostic
logging (http://support.microsoft.com/?id=300479) and post the log. Perhaps
something will show. Also check the Event Log and see if anything shows up
there.

Are you absolutely SURE you've turned off scanning and firewall (including
the built-in WIndows one)? Some AV programs (Norton AV, for example), often
have to be completely uninstalled and reinstalled without the mail scanning
feature in order to truly disable it.

 

[Plantguy]

I found the problem that was happening with windows xp pro: MTU was messed up
at the server because SP1
read the following article:
http://support.microsoft.com/kb/898060

my other windows 98 client is still suffering bad