"Error 1303" when trying to upgrade to 2007

[jimk]

Hello,
I searched around a bit but didn't see a post relating to my issue.

I'm trying to upgrade MS Project from 2003 to 2007. Laptop is running XP.

I selected "upgrade" over "custom" at the prompt, and after a bit I get a:

"Error 1303. Setup cannot access the folder c:\config.msi. Verify folder
exists and that you have sufficient permissions to update it"

For the heck of it, I hit "retry", but that didn't fool anyone.

Any suggestions?

Thanks,

Jim

 

[JulieS]

Hi Jim,

Just as a guess -- are you logged in as a user with Administrator
rights? In most cicumstances, adminstrator privleges are required to
install software.

I hope this helps. Let us know how you get along.

Julie
Project MVP

Visit http://project.mvps.org/ for the FAQs and additional information
about Microsoft Project

 

[jimk]

thanks, but that doesn't appear to be the issue. I was actually logged on as
the local admin of the machine, so I should have rights.

I may try installing it via the end users log on, as the EU is also a member
of the local admin group.

 

[JulieS]

Hi Jim,

Thanks for the update. Let us know how that goes -- I assume you have
already checked to see if the required folder exists?

Julie
Project MVP

Visit http://project.mvps.org/ for the FAQs and additional information
about Microsoft Project

 

[JulieS]

Hi Jim,

Quick google search turned up the following:
-----------------------------------
This error occurs when the installer cannot write a file to the
C:Config.msi folder for some reason. A common cause is that a Windows
Explorer window is open that locks this folder. Clicking retry will
usually allow the setup to continue. Close all open applications and
restart the installation if the "retry" method does not work.
Source:
http://www.mindjet.com/us/knowledge...ccess-to-C:Config.msi-message-when-installing

I hope this helps. Let us know how you get along.

Julie
Project MVP

Visit http://project.mvps.org/ for the FAQs and additional information
about Microsoft Project

 

[jimk]

very cool. I did have explorer open (I needed to get to our file server to
get at the Project .exe), so that may have been it. I'm out of time today,
but will regroup for tomorrow and will post an update.

Thanks again for all you help!

 

[JulieS]

You're welcome Jim ~ let us know how all works out.
Julie
Project MVP

Visit http://project.mvps.org/ for the FAQs and additional information
about Microsoft Project

 

[jimk]

Well, this time I closed all Explorer windows when I got to the "upgrad" point.

I still received the error (Error 1303. Setup cannot access the folder
c:\config.msi). It popped up about 5 times during the course of the install,
and each time I clicked on "retry". It appears to have installed
successfully, and once complete I was able to go to the updates page, install
the 1 avail. update and launch the program w/out issue.

Not sure if our .exe is corrupt, or we need to run the install from a .msi
file, or maybe direct from the disc and not off our file server, or if maybe
the EU's laptop is just too old (and not enough memory, processor etc...) to
handle 2007 apps.

 

[JulieS]

Hi Jim,

Thanks for the update. I'm glad to know that the install did finally
work out. I have done some further searching on the knowledge base, and
still haven't found mention of the 1303 error you report.

Julie
Project MVP

Visit http://project.mvps.org/ for the FAQs and additional information
about Microsoft Project

 

[jimk]

you're welcome. I'm sure more info will appear the more folk run into it.

Thanks for your help/replies!

 

[JulieS]

Thanks Jim.

--
I hope this helps. Let us know how you get along.

Julie
Project MVP

Visit http://project.mvps.org/ for the FAQs and additional information
about Microsoft Project