Error 1402 - Office 2007 Enterprise Install

[matt633way]

I am running Windows 7 Home Premium on a Dell Inspiron 14. I am
troubleshooting this problem for a home user who recently set up this laptop
himself with one user as a Admin equivalent. He loaded MS Office Small
Business Edition 2003 to use MS Word. I have attempted to uninstall this
product through the Control panel and inserting the CD and using the
uninstall option. I receive the this error message: Error 1402. Setup
cannot open the registry key
HKEY_LOCAL_MACHINE32/SOFTWARE/MICROSOFT/OFFICE/11.0/COMMON/GENERAL Verify
that you have sufficient permissions to access the registry or contact your
computer manufacturer's product support for product asistance. I have also
attampted to create another admin equivalent user to perform the uninstall in
both methods with the same results of the Error code 1402. I have also
attempted to perform this uninstall process using RUNAS Administrator and it
retirns the error code 1402. I look forward to your support.

Update 1: From matt633way. I was able to remove the MS Office small Bus Ed
2003 using the MS Office Installer Cleanup Utility. I attempted to install
MS Office 2007 Enterprise as the Admin equivalent User. It ran to almost
completion when I received the folowing message: Microsoft Office Enterprise
2007 encountered an error during setup. Error 1402. Setup cannot open the
registry key
HKEY_LOCAL_MACHINE32\SOFTWARE\MICROSFT\OFFICE\11.0\COMMON\INSTALLROOT.
Verify that you have sufficient permissions to access the registry or contact
PSS, see C:\Users\AppData\Local\Temp\Setup00000978\PSS10R.CHM. Then I press
the Close tab.

Update 2: From matt633way. Registry key listed in Update 1 is not in
Registry list. Was going to change permissions.

Update 3: From a MS Support Specialist: I ran MS FixIt and at the Registry
value Office added the Group Everyone and gave Full Control. Attempted to
run setup from CD and received the permissions error message again and could
not install Office 2007.

 

[Peter Foldes]

matt

Update 3: From a MS Support Specialist: I ran MS FixIt and at the Registry
value Office added the Group Everyone and gave Full Control. Attempted to
run setup from CD and received the permissions error message again and could
not install Office 2007.

For you saying that you have Office 2007 Enterprise and what you posted as above,
all I can say to is bullcrap.
Office Enterprise is a VL version and it has it's own way to access MS. What you
wrote above tells me that your Office Enterprise is a pirated version.

 

[matt633way]

I am running Windows 7 Home Premium on a Dell Inspiron 14. I am
troubleshooting this problem for a home user who recently set up this laptop
himself with one user as a Admin equivalent. He loaded MS Office Small
Business Edition 2003 to use MS Word. I have attempted to uninstall this
product through the Control panel and inserting the CD and using the
uninstall option. I receive the this error message: Error 1402. Setup
cannot open the registry key
HKEY_LOCAL_MACHINE32/SOFTWARE/MICROSOFT/OFFICE/11.0/COMMON/GENERAL Verify
that you have sufficient permissions to access the registry or contact your
computer manufacturer's product support for product asistance. I have also
attampted to create another admin equivalent user to perform the uninstall in
both methods with the same results of the Error code 1402. I have also
attempted to perform this uninstall process using RUNAS Administrator and it
retirns the error code 1402. I look forward to your support.

Update 1: From matt633way. I was able to remove the MS Office small Bus Ed
2003 using the MS Office Installer Cleanup Utility. I attempted to install
MS Office 2007 Enterprise as the Admin equivalent User. It ran to almost
completion when I received the folowing message: Microsoft Office Enterprise
2007 encountered an error during setup. Error 1402. Setup cannot open the
registry key
HKEY_LOCAL_MACHINE32\SOFTWARE\MICROSFT\OFFICE\11.0\COMMON\INSTALLROOT.
Verify that you have sufficient permissions to access the registry or contact
PSS, see C:\Users\AppData\Local\Temp\Setup00000978\PSS10R.CHM. Then I press
the Close tab.

Update 2: From matt633way. Registry key listed in Update 1 is not in
Registry list. Was going to change permissions.

Update 3: From a MS Support Specialist: I ran MS FixIt and at the Registry
value Office added the Group Everyone and gave Full Control. Attempted to
run setup from CD and received the permissions error message again and could
not install Office 2007.

Solution: From matt633way: I decided to use the recovery CDs and
reinstall Win 7, setup users, and reinstall factory apps, drivers, and MS
Office 2007 Enterprise.