I bought my Office Ultimate online at a special student discount so there was
no documentation. I have the exact same problem as above (Code 57A and Error
1402) on Windows 7 Home Premium.
"
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {4C030A89-D547-4A31-9800-757CB554D17F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100226-1909
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Ultimate 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{4C030A89-D547-4A31-9800-757CB554D17F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-4023628264-3821182860-4125884407</SID><SYSTEM><Manufacturer>Dell
Inc.</Manufacturer><Model>Studio 1440
</Model></SYSTEM><BIOS><Manufacturer>Dell
Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2"
minor="5"/><Date>20090713000000.000000+000</Date></BIOS><HWID>52BA0600018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
Standard
Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL
</OEMID><OEMTableID>CL09
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Ultimate
2007</Name><Ver>12</Ver><Val>3DD89A49A659F7A</Val><Hash>NmvxCYTL7Ph+RJpD870llfxH71I=</Hash><Pid>81608-957-6176357-65481</Pid><PidType>1</PidType></Product><Product
GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Home and Student
2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="100"/><App Id="16" Version="12"
Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19"
Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App
Id="1B" Version="12" Result="100"/><App Id="44" Version="12"
Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA"
Version="12"
Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7600.0000-1442010
Installation ID: 021705228503569582513944515042317811317716629020497515
Processor Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL:
http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 5/30/2010 7:13:11 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current:
LAAAAAAAAQABAAEAAAACAAAAAgABAAEAeqjk3nZbAK1cLS4LytpoNezeRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP DELL CL09
HPET PTLTD HPETTBL
BOOT PTLTD $SBFTBL$
MCFG PTLTD MCFG
SLIC DELL CL09
OSFR DELL DELL
SSDT PmRef Cpu0Tst
SSDT PmRef Cpu0Tst
SSDT PmRef Cpu0Tst
"
Peter Foldes said:
Do you have your documentation from the purchase of Office 2007 Enterprise. Call the
phone number that was given to you for free telephone support for that version of
Office. ***Again*** Make sure you have you documentation on hand when calling for
free phone support
--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
Windows 7 64-bit, Office 2007 Enterprise edition
Many people have reported this issue, but after 3 days and a dozen (wasted)
hours, none of the sugestions I've read so far, have yet worked. Suite apps
all work fine...it is just that for some of the "important updates", the
install fails (Code 57A). When I try to repair off the DVD, I get the
"...cannot open the registry key UNKNOWN\Components\(...)\(...) Verify that
you have sufficient permissions..." Then I am directed to a file for
instructions on how to contact Microsoft PSS--only the file doesn't exist(?)!
[I honestly think that I could get a hacked version to work faster, with
fewer errors, than the time it has taken me on my legitimate version!]
I have screwed with every registry key on my C:drive and it has had no
effect...full control to everyone and their brother, no effect. I REALLY
don't want to reinstall, plus most say reinstalling will not fix all the
garbage that Microsoft has added as an attempt to deter piracy. What good is
the repair app, if run from the DVD, it cannot fix permission issues?
.
