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RESOLUTION:
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Error 1706 When You Use a CD-ROM to Repair Office or Install Feature
View products that this article applies to.
This article was previously published under Q297834
SYMPTOMS
When you insert a Microsoft Office CD-ROM, either to repair an Office
installation or to install a feature set to Installed on First Use, you may
receive the following error message:
Error 1706. Setup cannot find the required files. Check your connection to
the network, or CD-ROM drive. For other potential solutions to this
problem, see C:\Program Files\Microsoft Office\Office10\1033\Setup.hlp.
CAUSE
This problem can occur if all the following conditions are true:
You originally installed Office from a network administrative installation.
The network administrative installation is no longer available to you.
You are trying to use an Office CD-ROM when you are prompted by the Windows
Installer for an Office source location.
Because the files in an administrative installation are uncompressed, and
the files on an Office CD-ROM are compressed, the Windows Installer cannot
resolve the differences between the two source types.
RESOLUTION
The resolution to this problem depends on whether you can obtain access to
a network administrative installation. Use the following methods, as
appropriate to your situation.
Use an Alternative Network Administrative Installation
If the original administrative installation from which you installed Office
is not available, you can use a different administrative installation for
the Office source file location. To do this, follow these steps:
Click Start and then click Run.
In the Open box, type a command line similar to the following, and then
click OK
new network path\Setup.exe /fvm package name.msi
where new network path is the full path to the alternative network
administrative installation, and package name is the name of the Windows
Installer .msi package on the root of this administrative installation (for
example, Proplus.msi).
Click OK when the update is finished.
Note After you follow these steps, the Windows Installer uses this new
server location whenever it needs to reinstall, repair, or add a feature to
your Office installation.
Create an Administrative Installation on Your Computer's Hard Disk
If you do not have access to a network administrative installation but have
more than 700 MB of free disk space on your hard disk, you can create an
administrative installation on your hard disk to use as the Office source
file location. To do this, follow these steps.
Note To create an administrative installation, you must use an Enterprise
edition of Office.
For additional information, click the following article number to view the
article in the Microsoft Knowledge Base:
281934 OFFXP: Errors when you install Office XP from the command line using
Setup.exe
Insert your Office CD-ROM.
Click Start, and then click Run.
In the Open box, type a command line similar to the following, and then
click OK
CD-ROM drive:\Setup /a
where CD-ROM is the drive letter of your CD-ROM drive.
In the Administrative Installation dialog box, specify the location on your
hard disk for the Office administrative installation, and then type your
Product Key (CD key). Click Next.
Click OK when the installation is finished.
Follow the steps listed in the "Use an Alternative Network Administrative
Installation" section to change the Office source file location to the
administrative installation on your local hard disk.
Use a CD-ROM for the Office Source Location
To change to a CD-ROM for the location of the Office source files, you must
remove Office, and then reinstall Office from the CD-ROM. To do this,
follow these steps:
Quit all Office programs.
Double-click the Add/Remove Programs Control Panel.
Double-click the entry for the Microsoft Office 2003 or Microsoft Office XP
product that is installed.
In the Maintenance Mode Options dialog box, select Uninstall Office, and
then click Next.
Click Yes to confirm the removal of Office.
Click OK when the removal is finished.
Insert your Office 2003 or Office XP CD-ROM.
Follow the Setup dialog boxes to install Office from CD-ROM.
Note If you use a CD key that is not a Volume License Key, you will be
required to activate your Office product after the installation from CD-ROM
is finished.
LINKS:
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http://support.microsoft.com/default.aspx?scid=kb;en-us;297834
http://support.microsoft.com/default.aspx?scid=kb;en-us;298021
http://support.microsoft.com/default.aspx?scid=kb;en-us;297929
HTH
This posting is provided "AS IS" with no warranties, and confers no rights.
