error -199 when attaching word document into entourage

[egorism]

User is Running Mac office 2004

Today when I tried to attach a Word document with an email message the
response was:
"An unknown error (-199) occurred".

We have installed update 11.2.4 hoping this would resolve the issue but
it is still happening.

There are posts suggesting to copy all data to new document and save
but with endnote and form data this becomes a real chore for the user.

I note that she gets this error more frequently when using data from
the server, we tried to copy the file to her local computer but with
the same problem.

However when she has the file emailed to her and saves it to her
computer she can then edit and email the document without issue.

Does anyone know how to resolve this issue???

This is a problem that really does need to be solved as the user is
frequently doing grant applications that have to be sent
electronically.

 

[Jim Gordon]

Hi,

First, make sure the computer in question is not having some OS
troubles. Here's a general troubleshooting guide:
http://www.mcgimpsey.com/macoffice/office/troubleshooting.html

If the computer checks out OK then chances are the network connection is
problematic. If the host computer is Windows based, then download a copy
of DAVE (30 day free trial) and see if that fixes the problem:
http://www.thursby.com/

-Jim

 

[egorism]

I have found the error definition

-199 mapReadErr Map inconsistent with operation

anyone know what the heck this means???

Greg