Error 2 when attempting to print

J

Jeff Chapp

When I attempt to print an Office 2001 document I get an
error 2 message. Just prior to this problem I was
experiencing problems with the menu bar not responding.
First I had trouble with little things like not being able
to add a row or column to a table and now the only menu
bar items that are active are the font and file. I've
un-installed and reinstalled Office 2001 and applied the
SR-1 per instructions. I've experienced similar problems
that seem to be correctable, but time consuming. How do I
fix this problem and how does one keep it from recurring?
I've run Norton Utilities/DiskWarrior/Speed Disk/Norton
Disk Doctor. Everything seems fine.
 
C

Clive Huggan

Hello Jeff,

Error 2 messages relate to lack of memory. These are my recommendations when
you work on long and/or complex documents in Word 2001:

1. Allocate more "preferred" memory to Word: the default setting of
10,000K (which is 10 megabytes) is totally inadequate for longer, more
complex documents (especially with macros) and will almost inevitably cause
problems. Quit Word if it's open -> go to the folder in which the Word
application is stored -> click once to select it -> key Command-i ->
"Microsoft Word info" window opens -> pop down the menu next to "Show" and
select "Memory":

A. If you have 192 megabytes, or less, of physical RAM installed in your
Mac, set "Preferred Size" to at least 24000K (that is, 24 MB) but preferably
48000K (= 48 MB). If you have 192 or more megabytes of RAM you can
profitably set the preferred size as high as 80000K (= 80 MB). If you have,
say, 512 MB or more of RAM and you work on very complex and/or graphics-rich
Word documents, even 120,000K (= 120 MB) will be beneficial, provided you
don't operate other memory-hungry software at the same time.

B. Leave "Minimum Size" at 7000K -- this is very important.

2. Go to the Apple menu -> Control panels -> memory and ensure virtual
memory is switched on and set at 1 MB more than the physical memory
installed (you can find the amount of physical memory by clicking on the
desktop and popping down the Apple menu to "About this computer").

If that doesn't fix everything, post back (although if you still have
problems with the menus, first see
http://www.mvps.org/word/FAQs/WordMac/Word2001Menus.htm).

-- Clive Huggan
Canberra, Australia
============================================================
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* If anyone is still reading down this far, here's a question: is it time
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(This should be on a medium other than the internal hard drive and, if you
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building.)
============================================================
 
G

Guest

Clive,
Thank you for your quick response. I did in fact correct
the problem late last night (1:00 am EST) by dumping Word
Setting (9) from the preference file. Fixed both the
printing and menu problems. Per your advice I have also
increased my memory allocation to word. Was at around 17554
and I went to 80000. I have 384MB installed. When I
attempted to set minimum at 7000 I got a warning box
indicating that If I did not set minimum at 14554 that Word
would crash. Note: I've been running with Virtual Memory
off because of some earlier problem that I can not remember
at this time.
Jeff
 
C

Clive Huggan

Glad you have it going well, Jeff. I was saving dumping the settings for
the next round, if that was necessary!

80,000 when you have 384 MB of installed RAM sounds good.

It's good that you got back -- often people don't. Because there is one
other thing you *must* do to the memory setting if you are to avoid the main
problem.

Word, like most modern and complex applications, is designed to operate with
virtual memory on. 'Fraid it's not really negotiable. That annoyed me when
I first installed Word 2001 having jumped from Word 5.1, which didn't have
it, but I took it as one cost of progress and changed the other application.

You'll find that if you switch virtual memory on and set minimum memory at
70000 you won't get that warning about 14554. It's so important to get that
7000 right. Word will be content and will not punish you...

It's rare for me to post and find the help was timely, since most posters
are 5-12 hours out of kilter with "real time", i.e. AEDST! (If you're a
Kiwi, please adjust sentiment by 2 hours!).

--Clive Huggan
Canberra, Oz

======================================================================

(e-mail address removed) at (e-mail address removed)
wrote on 15/2/04 3:24 AM:
 

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