error 2203 in installation of office 2007 enterprise

[David]

When upgrading my operating system to vista my office 2007 got corrupted and
I did a complete uninstall at described at:

http://support.microsoft.com/default.aspx/kb/928218

After this I tried to reinstall using the office 2007 enterprise CD provided
by my school and used the key that was emailed to me by the microsoft
activation people per the phone # given by the school using my enrollment #.
When trying to install I get the following error:

Error 2203. An internal error has occurred.
(C:\Windows\Installer\292ba25.ipi -2147287035 ).

This ipi number does change every time I try to do the complete uninstall
and reinstall of office. I also get an error that pops up during the install
as follows:

Error 1310. Error writing to file C:\Config.Msi\292bb14.rbf. Verify that
you have access to that directory.

The rbf file name also changes randomly. I have done the following to try
and prevent these from happening:

1. Make sure I have a cmd window open with administrator privileges where I
remove the read-only attributes of both the config.msi and installer
directories.
2. I have tried to install using a clean boot where no non-essential
services are running.
3. I have tried to install after uninstalling my anti-virus program
completely.
4. Have tried a different CD that is the same enterprise 2007 cd with same
sku # on it.

Please help since I need to use office asap. Thank you

 

[Peter Foldes]

For Office Enterprise issues see the following. Support on this version is only
available from MS or your IT Department and we cannot help you here with the Office
Enterprise version.

Sorry but we do not know if it is Pirated or not. You should have gotten these
instructions as above on your Home Program purchase from your Company or School

The support for Office 2007 Enterprise is free and look and open
last question

http://www.microsoft.com/licensing/sa/benefits/home_use_rights/faq.mspx

Here you will find the Phone numbers and email addresses as to where and whom to
contact about Office Enterprise and your issue.
Scroll down to the bottom of page to North America
https://licensing.microsoft.com/eLicense/L1033/overview.asp

 

[David]

What email address should be used? I sent an email to:
(e-mail address removed)

and got the folowing response:


Your message addressed to (e-mail address removed) has been received.

"If you are an MSDN Administrator and would like assistance using our
online, self-help resources, please visit
http://msdn.microsoft.com/subscriptions/administration/. If your message is
of an urgent nature please feel free to call us at 1-866-230-0560 in the
United States and Canada. Our hours of operation are 5:00 a.m. to 5:00 p.m.
USA-PST, Monday through Friday.

Please reference message #XXXXXXX for any additional support on this query."

Based on this it leads me to believe that I will not get a response back.

 

[Peter Foldes]

Yes you will. You can also call the Toll Free number that is supplied 1-866-230-0560
if you feel like going that route